PMT London Reviews Summary

Staff Knowledge and Helpfulness

Pros:

• "Staff were helpful and knowledgeable and the aftercare is great too."
• "Fortunately for me, Josh was incredibly helpful in letting me try out a bass and gave me some useful advice."
• "The staff is super helpful and well informed. Fabio really knows his stuff."
• "Workers here are very knowledgable and nice."
• "The best customer care you'll get at any music shop."
• "Very helpful and informative, friendly behaviour, they let me come around the counter to show me on the screen."
• "Extremely helpful staff who went the extra mile to resolve issues I was having with my electric bass guitar."
• "Professional, clean, knowledgeable, friendly and very patient :)"

Cons:

• "One of the worst customer service experiences I’ve had in London."
• "I recently had a terrible experience at this store. The staff was incredibly unprofessional and lacked basic knowledge."
• "Annoying customer service."
• "Lazy and terrible staff."
• "Usual guitar shop stuff. 3-4 Staff too involved in themselves to actually be proactive and approach me."
• "Terrible customer service, people where not welcoming and or not helpful at all."
• "I was looking to buy an acoustic guitar, and found the salesman in the acoustic section cold and unhelpful!"
• "Think they tried to RIP me off today tried to charge me for a setup I never had."

Product Selection and Availability

Pros:

• "Such a beautiful range of styles and so chilled."
• "Good selection of instruments and equipment which are hard to find in other music shops."
• "Visited recently to try a few different guitars that I had been looking at online."
• "The array of variety is astounding."
• "Very nice store with helpful, courteous staff. My only gripe is I would like to have seen more professional electric guitars."
• "A decent guitar, keyboard and audio shop with a huge range, competitive prices and really nice staff."
• "Very good selection of Taylor, Martin and Faith. In the electrics dept. good choice of PRS, Fender, Gibson and Gretsch."
• "This place is incredible.. best guitar shop I’ve been in. The staff are very friendly and helpful and the shop has some amazing stuff in it!"

Cons:

• "Only critique is would like stock information to be on show somehow as I really liked 2 display models which didn't happen to be in stock."
• "The London physical shop was very hot and humid - need the ventilation fixed or air conditioning installed."
• "I phoned to check stock for a product and spent a lot of time travelling to the store to find out that it was already reserved."
• "Nothing much to offer if your left handed. Went to look for a left handed bass. Dozens to choose from if your right handed, but only 1 left handed."
• "The store is very nice with very nice staff, but I bought a bass guitar through their website and it has been a terrible experience."
• "Was shocked from the attitude from this shop. Staff openly mocking a customers and offer little no help or advice."
• "Think they tried to RIP me off today tried to charge me for a setup I never had person who did the restring honest fella unfortunately the fella in charge of him isn't."
• "Took £3000 payment on 12th August for a product they didn't have in stock."

Overall Customer Experience

Pros:

• "The first music shop that we've been into and felt relaxed enough to try guitars out."
• "Whilst I left empty-handed, it was still well worth popping by as I was certainly better off having gone in than not."
• "I came from Istanbul and I decided to buy Yamaha apx 600 for my music's performances. So, I am glad to get my guitar and special thanks to Fabio."
• "I was able to try a 7 string, it was quite pricy tho, but overall it was amazing."
• "I came in to ask about an electric guitar bridge and see if it needed fixing and was chuffed to hear that it's still fine!"
• "The customer help desk people were the only saving grace, but I wish I didn’t have to spend as much effort."
• "The staff were extremely friendly and welcoming, Fabio especially made me feel very welcome."
• "Came in absolutely new to electric guitar, and the man behind the counter helped me with everything I needed."

Cons:

• "Avoid like the plague."
• "I was sold my first electric guitar here, took it back because I had a few problems."
• "Don’t trust them to give you sound advice if you’re new, they might try and sell you defective instruments."
• "This kind of behavior is unacceptable. It is not ok to treat customers like that!"
• "To make matters worse, the store policy did not allow for refunds, which is unacceptable."
• "Overall, I would strongly advise against shopping at this store."
• "I hope they give me a refund but given the history I expect I will have to chase that up also!"
• "Felt compelled to write after a completely frustrating experience with PMT over the last 7 weeks."