Trattoria Milano Reviews Summary

Staff Service

Pros:

• "Visited 1st Feb 2023 we were served by Sarah she was so friendly, fun and helpful as I'm Gluten free, had the most amazing pizza."
• "The serving ladies were the most cheerful bunch of waiting staff I have had the pleasure of meeting in a long while."
• "Our waiter, Joseph was attentive and knowledgeable about our destination and which wines to look out for."
• "We have been served by Adriana and her lady manager, they were really professional about their job and helped me with my allergy."
• "Service was great however really kind people who were really quick and attentive."
• "Fantastic staff who are understanding with regards to food allergies."
• "Very friendly and helpful staff, too."

Cons:

• "Appalling customer service. Kept getting called 'matey' and had to ask four times to pay."
• "The whole experience was fast. I appreciated this until the waiter directly asked me to leave, because I didn't order a coffee after lunch."
• "We sat down and continued to be ignored by the staff, despite requesting to have a menu."
• "The staff were very rude and lacked manners."
• "Stood waiting for a seat whilst staff mingled around and other played with their hair."
• "Rude staff and bad customer service. . dont recommend"
• "All of the waiting staff look MISERABLE!"

Food Quality

Pros:

• "The food was pretty damm good as well."
• "The food and service is good especially considering the number of covers."
• "Really great food, a definite must go if you have allergies."
• "The scrambled eggs with smoked salmon was nice."
• "The food was great too; fresh and delicious!"
• "I enjoyed a delicious continental breakfast, especially the croissant, berry compote and red grapes!"
• "The food was good and arrived quickly."

Cons:

• "Avoid this place like the plague. Microwaved kid-sized portions for a small fortune."
• "The food is motorway services standard."
• "Worst pizza I have ever seen (I wouldn't call that a pizza)."
• "Small portions of overpriced pre-made food."
• "The veggie breakfast was bland, sugary beans, lifeless waffles, expensive slop."
• "Dreadful, main meal of Ravioli was smaller than a starter and parts were hard so not cooked properly."
• "Seriously over-priced mediocre food."

Value for Money

Pros:

• "Ordering with mobile is absolutely comfortable as you can choose in your own speed."
• "It's manic, food is usually good and the prices are reasonable."
• "I can really relax and enjoy food and a drink at sensible prices here before my flight."

Cons:

• "£40 for two plates of pasta and two drinks isn't good value when the food isn't that good."
• "All I have to say in this review is that this sausage on bloomer bread cost £6.50!"
• "It's definitely NOT 'good value for money' place."
• "The reason this place does not get 5 out of 5 as it is well expensive place."
• "Nearly 9 quid for a ciabatta that wouldn't get passed a school dinner lady."
• "REALLY PRICEY! Like all airport outlets, the prices are inflated."
• "If you want a Tesco Frozen meal for £16 this is the place for you!"

Ambiance and Cleanliness

Pros:

• "Nice bar serving wine 🍷 beer🍺coffee☕ and spirits as well as breakfast, pizza 🍕 and pasta. Friendly staff and fast service."
• "Clean, not too noisy, charging points at most tables."
• "It’s a great start to my onward travel."

Cons:

• "The place is very tired and dirty looking with sticky tables."
• "Flies, so many flies just everywhere."
• "We were asked to sit on table next to dripping bucket while there were over 10 empty tables, floors were dirty and entire service was appalling."
• "A very sad place, no breakfast menu after 10:30 only pizza and pasta left."
• "The pizza is so bland and tasteless."
• "Pretty much a waste of time. Unless being ignored and not served is what floats your boat."
• "What a pathetic excuse for a restaurant."

Efficiency and Convenience

Pros:

• "I'm giving this place 4 stars because when we arrived there was a queue but the staff seated us very quickly."
• "Efficient and friendly service, plug points for laptops, very pricey."
• "Our servers were very friendly and it was easy to pay."

Cons:

• "The staff kept us waiting without saying a single word or even looking at the people in the queue."
• "Service was very slow, it took 30 mins even after asking several times to order."
• "Waitstaff needs to learn to back one another, this is an airport restaurant and should provide fast turn around for bills and payment."
• "Having waited 70 minutes and with no sign of the food arriving, we had to leave for our flight without having eaten."
• "Ordered an eggs benedict and it arrived cold and tough."
• "We were asked to sit on table next to dripping bucket while there were over 10 empty tables."
• "Ordered a Bloody Mary and it was warm and couldn’t taste any alcohol at all then got told I had to pay £4.50 for another shot."