Rush Hair Stratford Reviews Summary

Customer Service

Pros:

• "Ultimately, I left feeling confidant and absolutely radiant."
• "Claudia was FAB!! She understood that my hair was thick and therefore would need to be treated differently and she so lovely polite and friendly."
• "Nikki made sure to discuss exactly what it was that I was looking for and at the same time also provided her professional inputs."
• "The best hair experience I have ever had. Nina was absolutely amazing."
• "Aushra did an amazing job! Also want to stress that she’s a lovely person which made my salon experience more enjoyable."
• "Marita was just amazing. She’s so kind and lovely!"
• "Thank you for a wonderful experience in the Stratford salon on Saturday. Fay was kind, understanding and so very reassuring on what was my first hair appointment in over a year!!"

Cons:

• "I found the receptionist to be pretty rude, not quite what she said but her tone being very condescending and patronising."
• "Both the receptionist and the hairdresser started laughing in my face when I complained."
• "I am shocked by the poor customer service I encountered when I wanted to try and rectify the situation."
• "All of the staff there were very unprofessional, there was zero communication, like you were an inconvenience to them."
• "The staff member there whose name is Sital, was very rude and racist towards me."
• "And the WORST were the receptionists, went 3 times and 3 times are rude."
• "The staff at reception was extremely rude and unhelpful."

Stylist Expertise

Pros:

• "DEAN is the BEST hairstylist I have ever had."
• "Nelcan did my hair yesterday at Rush Stratford - the most fantastic bouncy blow-dry."
• "Nikki is absolutely fantastic, a true master of her craft and by far, my favourite hairdresser ever!"
• "Josh is the most knowledgable, patient and skilled hair stylist I have ever met."
• "Really lovely guy, chatty and most importantly is clearly talented, passionate and knowledgable about hair."
• "She transformed my hair and I was blown away by the results."
• "Nina is an amazing professional and provided a great service. She was polite, welcoming and had a smile on her face the entire time."

Cons:

• "Like the hairdresser named Nertila doesn’t know what she’s doing."
• "When colour was done, my hair was brick orange."
• "I really feel lied.I was crying a lot because of this."
• "The majority of time was spent on blow drying my hair with very little hair being cut off."
• "I was really disappointed with the result."
• "I ended up with lighter than expected hair which has a slightly ginger/auburn tone which I am disappointed with."
• "Honestly the worst hair dresser I've ever come across."

Salon Experience

Pros:

• "I was given wine, chocolates and felt like an absolute queen."
• "I actually love my new look! and this is the first time I am saying this after leaving hairdresser."
• "I've been going to Rush in Westfield Stratford for over a year now and I have to say they're just brilliant."
• "Amazing experience. Finally after so long found a hairdresser who knows how to deal South Asian hair."
• "Amazing and talented staff - really relaxing experience."
• "Really nice to see a mainstream Hair Salon to provide services for all hair types."
• "The best haircut and hairstyling services I ever get in London."

Cons:

• "The only drink they could offer me beside tea coffee and water was cranberry juice.. as a premium hair salon this needs to be better."
• "Not very happy with the heat inside the salon!"
• "Very poor haircut, no care about the customer and poor communication about the discount requirements."
• "Awful experience at Rush Westfield."
• "Appalling service. I wont recommend it and wont go there again...."
• "Management need to make some serious changes to their Stratford branch."
• "It felt like a haircut I could have had anywhere."