Address: 233 Strand, Temple, London, WC2R 1DA, United Kingdom
Phone: +442079364175
Rating: 3.9
based on 133 reviews.
Customer Service
Pros:
"The employees were friendly yet professional."
"Staff are incredibly kind, understanding and genuinely want what's best for you rather than what's best for their business."
"All the staff were very friendly, especially Gilberto and Maria."
"Very friendly yet professional staff at City Hairdressers."
"The whole team were friendly and have many years experience."
"The ambiance of the salon was relaxed and the staff were friendly."
"A truly relaxing ambience, with a friendly team of professionals, who genuinely care to meet client's expectations."
Cons:
"They have an answer phone message that clearly states they only make appointments on Wednesday and Fridays, so when you try to call to rearrange they never answer."
"Place is not nice. Customer service non existent."
"Terrible, clearly no knowledge of curly hair and borderline discriminatory."
"Honestly, I wish I could give 0 stars. The staff’s attitude stunk like the bottom of mo farah’s athletes foot in summer with uggs on and no ac."
"The Worst customer service my wife has ever had! Not listening or understanding what the customer is even asking."
"Very unprofessional staff."
"Maria was very unwelcoming and rude."
Booking and Charges
Pros:
"Purchased on Wowcher, Full head Highlights, wash,cut and blow dry. Long hair and toner surcharge £30, for which they will inform you before you book very professional and precise. Absolute BARGAIN!!!!"
"Fabulous experience today at City Hairdressers. Gilberto, the manager, took the time to understand what I wanted and the result was perfect."
"I always come back here time and time again because I love the way they do my hair and the friendly and cosy atmosphere."
"Maria was an absolute Gem wonderful friendly lady, I can’t wait to definitely come back again."
"Gilberto was great and recreated exactly the look I wanted from the picture I showed him."
"Thank you so much Maria! I love my balayage, I was a bit apprehensive about having it done but so pleased you talked it through with me."
"I had a voucher for balayage and besides a hefty discount, I got professional service and a great result."
Cons:
"I bought a Wowcher coupon and was told to call City Hairdressers for an appointment... Then he said I will also get charged for toner £20."
"I wish I had read earlier reviews of the place before wasting my time, money, and energy on this place."
"Would *not* recommend buying the Wowcher Full Head of Balayage Highlights, Cut & Blow Dry, as they will charge you additional charges once you arrive at the salon."
"When it came to cutting my hair I said I don’t want the length cut at all but was still expected to pay additional £10."
"I don’t recommend the balayage and cut from Wowcher. Absolute scam."
"I booked a haircut with full head of colour which I purchased on Wowcher, booked a visit over a week in advance only to be told that nothing has been booked. In addition I was asked to pay additional 20£."
"AWFUL! Paid for a wowcher full head of balayage highlights with a cut and blow dry, forced to pay £20 on arrival for the length and toner."
Salon Experience
Pros:
"The service was amazing and my hair was superb."
"This was my 4th visit and they've consistently delivered on my Brazilian blow dry - Perfection!"
"I am in love with my new hair colour!"
"My hair did not go dry from the bleach and I never toned my hair again and it still looks great!"
"I had a Brazilian blowdry and absolutely loved it."
"They are friendly, very experienced and good value for money."
"Maria is great, she washed and cut my hair perfectly, keeping the colour shades much vibrant than it were."