Rush Hair West Hampstead Reviews Summary

Customer Service

Pros:

• "It's always great going to rush West Hampstead. Pleasant staff ready to accommodate your every need."
• "Everyone there is so friendly and welcoming and I look forward to my appointment every time."
• "The staff is welcoming, friendly and experienced."
• "Everyone is very friendly and professional."
• "The receptionist was really kind and polite."
• "Staff is very attending and polite, offering refreshments, juices and treats during my visit."
• "Lovely salon with polite and friendly staff, great service every time I go!"

Cons:

• "Worst experience ever! I went there on 22th of December for colouring and they told me no one is available for blowdrying!"
• "Moved my appointment because they were running late without asking and by text."
• "Terrible experience at this hair salon. Lady that did my hair could not communicate in English."
• "I emailed them with the same image to let them know i wasn’t satisfied and got no reply."
• "Three young women 'gossiping' at the reception desk and ignoring me for 2 minutes whilst they finished their conversation. SO rude!"
• "Reception rude when I expressed annoyance that they were STILL running late when I turned up at the time they had re-arranged for."
• "Worst haircut experience of my life with 'Nasko'. He did not listen to me, was very rude and I left so disappointed and upset."

Stylist Expertise

Pros:

• "Harvey has been cutting my hair for the last 4 years and he is fantastic."
• "Mark was very careful to cut off exactly the right amount to keep my hair long but healthy."
• "Rahela did an outstanding job - exactly what I had asked for."
• "Abi was attentive and warming throughout the whole treatment and her friendly demeanour makes the whole experience more enjoyable!"
• "Cecilia was fabulous, so friendly and professional."
• "Rahela's been amazing at cutting, colouring and suggesting the best hydrating treatments for my hair."
• "She's a very experienced and talented hair stylist."

Cons:

• "She was very very rough with me."
• "The 3rd time I visited, I had an appointment booked with Cecilia. Turns out, Mark was taking the appointment instead... the result was absolutely nothing like what I had asked for."
• "Different hairdresser explained it was cut unevenly at the back and wonky."
• "Wouldn’t go here ever again, they made me feel ugly and told me my hair was too thin for highlights."
• "It's probably the worst haircut I've had in a long time... it might as well have been cut with a razor."
• "My balayage was not performed correctly and they did not use foils to help my hair lift so the colour was orange and brassy."
• "Horrible experience with a hairdresser called Soli."

Salon Atmosphere

Pros:

• "The atmosphere was fabulous, staff offered me a fancy glass of wine and good conversation."
• "The salon has a cool and relaxing atmosphere."
• "The place appeared welcoming and laid back and you also get treated with pretzels and chocolates here!"
• "A warm & welcoming atmosphere."
• "The salon is clean, stylish and full of good vibes."
• "The atmosphere was great, conversation was easy and the chocolate and pretzels certainly didn't hurt!!"
• "Very nice space, cosy and inviting. Everyone was really nice since I walked in."