Remix Salon Reviews Summary

Customer Service

Pros:

• "The staff are very friendly and professional."
• "I was so happy with the service here! I had a Hollywood wax and leg wax. It was wonderful."
• "This was my first visit to Remix and I was really impressed with the service I received."
• "The salon is a joy to visit, a cool and relaxed atmosphere and the prices are very reasonable."
• "I feel that customer satisfaction is important to them which is why I would go back again."
• "Always good service, always smiling people, always amazing atmosphere!"
• "I love this salon, always such a friendly and professional experience !!"

Cons:

• "Terrible gel manicure, cannot comment on hair but gel nails were lumpy and then peeled off the next day."
• "Appalling customer service! DO NOT go there, very rude staff."
• "Awful customer service, the lady put the phone down on me mid conversation and after trying to call back numerous times ignored the calls."
• "The manager was extremely rude reprimanding my stylist in front of me... It made me feel uncomfortable."
• "rude staff speaking their own language in front of clients."
• "The lady hairdresser was a bit rude and seemed to have an attitude, which made the whole experience unpleasant."
• "Absolutely the worse customer service."

Salon Atmosphere

Pros:

• "The place is very clean, and nicely decorated."
• "The salon itself is always nice to visit, with character compared to some of the other salons which feel a little soul-less."
• "Lovely fun & welcoming vibe also."
• "The space was very clean and had relaxing music."
• "The salon is outstanding in all aspects. Have a garden, bar, beauty room, entertainment space and is so beautiful and airy."
• "Lovely salon! Has a very nice atmosphere."
• "Perfect salon in heart of West Hampstead."

Cons:

• "Then I got a voicemail by one of the staff members saying that they cannot get me in."
• "Sadly very disappointed by this salon - firstly, there were bags of rubbish and building work going on downstairs which did not make for a pleasant ambiance."
• "No effort made to make my 2 year old feel welcome or special. Staff talking between themselves in Bulgarian."
• "However the end product was abysmal which obviously is not ideal before New Years Eve."
• "STAY CLEAR OF THIS PLACE LIKE A PLAGUE!!"
• "Don't go to this place."
• "Most of them can't speak good English anyway."

Quality of Service

Pros:

• "I bought a Groupon voucher for a wash, cut and blow dry at Remix Salon and am very happy with the service I received."
• "Its a first class service. The stylist in Remix are world class."
• "I’ve been coming to Remix for years and my hair always looks fabulous after my visit."
• "I am very happy with the service in Remix Salon."
• "The stylist in Remix are world class. Krym is so innovative and creative."
• "My hair is always nicely done."
• "Recommend it to everyone!"