Kwik Fit - Thetford Reviews Summary

Customer Service

Pros:

• "I was delighted with the high level of customer service."
• "By far the best customer service I have ever received."
• "Visited recently and received fantastic customer service from Tom."
• "The young lady I saw, was polite helpful and understanding."
• "Everyone I dealt with were polite and professional."
• "The staff were extremely helpful and knowledgeable."
• "Very friendly and helpful staff."

Cons:

• "A bit slow to be dealt with as both staff members were on the phone when I arrived."
• "Tea machine wasn't working, manager was quite condescending."
• "Terrible Service, charging obscene amounts leaving no option but to travel to my reliable garage, worst staff attitudes ever encountered."
• "Female staff member, very rude and abrupt."
• "One of the men called Tom was very rude and overall not impressed."
• "Useless and terrible service. Broke my headlights and refused to admit fault. Condescending staff as well."
• "Wouldn’t recommend, clearly just want to make as much money off people as possible."

Efficiency and Timeliness

Pros:

• "Great service received today by Tom and the team, they fitted me in for new tyres on the same day."
• "Within half an hour we were back on the road."
• "The whole process took about 25 minutes."
• "Arrived just before booked time, they started on fitting 2 tyres straight away and soon completed the job. Thanks great service, would recommend. Price also very good."
• "It was fixed within the hour."
• "Came in last minute with a slow puncture in my tyre, they sorted it all out within 30 minutes."
• "I was greeted with polite service when I entered the centre, Josh assured me that my car would be fixed within an hour."

Cons:

• "Arrived 11 am eventually left 15.30 !"
• "Turned up for 1400 appointment for new tyre. Said they couldn't do it for another hour."
• "Don't use at the weekend. Lazy staff, didn't complete MOT test."
• "Pleased with website, ordered 2 tyres and booked appointment to have them fitted a few days later. Arrived on time at 2pm for my appointment, but they were very busy, finally left at 4.15pm!"
• "mot and full service took them 4 hours."
• "Had an emergency puncture. Went to kwik fit - don't know why called kwik, took over an hour to put new tyre on."
• "Disappointed in the time they took 5hr30min."

Professionalism and Expertise

Pros:

• "Alex the mobile Fitter pointed me in your direction and he took lots of time to explain tyre types and uneven wear to me."
• "Knowledgeable and able to assist with making appropriate decision on spending £1200 between brakes and new tyres."
• "They knew what they were doing and ensured that they kept us in the loop throughout."
• "Harry and the team were very professional, friendly & knowledgeable."
• "These guys are really professional and knowledgeable."
• "The team at this branch are very professional, friendly and care about their customers."
• "Friendly, knowledgeable and efficient service! I have gone back to Kwik Fit after a friend of mine informed me that the site is under new management, and what a turnaround!"

Cons:

• "Charged retest when all I had done was drill a hole to access light aiming screw."
• "Watching young inexperienced staff trying to remove wishbone from Audi. If it was my car I would have stopped them working on it immediately."
• "Techs managed to round a lug nut and made no attempt to fix their mistake."
• "They then admitted to mis-diagnosing the issue and said it was a shock absorber issue."
• "Took my car for an m.o.t, last year it passed with flying colours and only one advisory note...however it somehow managed to get lots of advisory notices."
• "My car didn’t make a noise before coming to Kwikfit and now it does, I also now have a crack in my bumper that wasn’t there before."
• "6 months, £1,100 and 1,400 miles later. Following new tyres, wishbones, brake discs and pads as well as a supposed “wheel alignment” and today I cut open my hand when check to see what the noise coming from my £120 Goodyear’s at the front of my vehicle is."