Address: Burnt Tree Island, Dudley, Tipton, DY4 7UF, United Kingdom
Phone: +441215202100
Rating: 3.8
based on 599 reviews.
Staff Service
Pros:
"We were greeted by 2 pleasant staff members and shown to our pre-booked table."
"Nice food would of appreciated name plates on the carvery along with information on wether it was vegetarian/vegan friendly as the chef behind the counter wasn’t very friendly HOWEVER two waitresses Rhea and Alison really stood out."
"Tionne served us for our visit to toby carvery and was very attentive and helpful."
"Great tasting food and atmosphere, but the highlight was the amazing customer service from our waitress, Vikki went above and beyond with what I can call unparalleled service to my family."
"Also want to say a huge thank you to our waitress Vicky (Victoria) who made our experience lovely."
"The staff (and there were lots of them) were both friendly and helpful and the service was very good."
"Staff were very friendly, swift with service and helpful."
Cons:
"Upon arriving at the restaurant I was appalled at how much litter rubbish and particularly cigarette butts were scattered around the beer garden and entrance."
"The waitress also went to tell her side of the story before i even got chance to speak to the manager which I thought was very sneaky."
"Servers at carving station were rude."
"The staff were largely disinterested, unavailable or unhelpful."
"One server heard my wife say 'oh there's no cutlery' to which she said, 'Good luck with that we've got no cutlery'."
"Food was great but sadly the chef’s attitude toward other members of staff and customers wasn't good, swearing under their breath about customers and just terrible customer service in all."
"The chef who served the meats bit my head off."
Food Quality
Pros:
"Desserts were good though - especially the arctic roll with raspberries."
"We had a wonderful mother's day meal here today,the food was delicious,plenty of choices, carvery was lovely and crumble and custard was lovely,it was full of fresh fruits including plums,really tasty,the staff were so friendly couldn't do enough for us,very attentive and lovely."
"Lovely carvery and friendly service - have seen an improvement over last few years."
"the carvery itself was really nice and had lots to offer!"
"Having not been to a Toby Carvery for a few years was pleasantly surprised. Meat was lovely and accompanying sides were just as good."
"Had a lovely carvery here all meat was very tasty."
"The vegetables were tasty, especially the potatoes/carrots in the sauce."
Cons:
"Roast potatoes on the carvery were mainly hard and carvery meat very fatty."
"the Yorkshire puddings were a disgrace - flat and soggy - hard to cut and impossible to eat."
"Food was really not nice. Starter was cold. Bacon on the pigs in blankets were raw."
"The cuts of meat we were given on the lamb weren't great at all."
"The meat was terrible, the pork was covered with stringy fat, the turkey was dry and the lamb was undercooked."
"Absolutely disgusting, under cooked veg, stale potatoes, way too much fat on the meat."
"The Yorkshire pudding were flat and greasy, the roast potatoes were burnt and swimming in oil."
Facilities & Cleanliness
Pros:
"There was adequate car parking with plenty of spaces, and disabled parking spaces were noted, nearer the building."
"Good parking and clean toilets."
"It was clean and tidy better than I expected."
"The restaurant was clean and tidy."
"Very clean and maintained."
"Staff was lovely and friendly, very clean and maintained."
"Its a very happy environment. No faults what so ever."
Cons:
"Entered the bar past all of the dirty cigarette buts and ashtrays."
"The table was sticky and the whole area we were sat in smeller like a damp wet rag."
"We visited the ladies toilets whilst there - they were in a pretty poor condition."
"This place is absolutely filthy!"
"The toilets are dirty and are also in a poor state of repair."
"Toilets were filthy they are the worst ladies toilets i’ve seen in a while."
"The seats, tables and menus were sticky and dirty."
Value for Money
Pros:
"Great prices for both food and drinks."
"The price for two breakfast and an upgraded latte was just over £18 so not very expensive."
"Lovely - one - waitress, and very affordable - that's all from positives."
"Costing should only have been £5 Only."
"The Tobey isn't as cheap as it used to be, but still value for money."
"We had a voucher for when we signed up, cheap place for a good carvery."
"We all had a carvery including my 13 month old - it was a very good price!"
Cons:
"I was not impressed with the price of a pint of beer although I do realise that the government robs people of a substantial amount."
"£36 for two adults and one kid carvery."
"Then the drinks. £3.85 for a bottle of alcohol free larger is just ridiculous."
"What a waste of money that was paid £143 for cold food."
"Considering how much it cost for food here I’d rate this a 1 out of 10."
"Awful experience due to the Manager clearly not knowing how to use my All4one giftcard."
"But what you save in the pocket they cut in the quality!!"
Atmosphere & Experience
Pros:
"Enjoyed the atmosphere this morning, absolutely loved the vibe from the staff."
"It was decorated for Halloween when we visited. But properly decorated like someone had taken their time to do it."
"Thumbs-up to the two ladies who did their very best to make me feel welcome."
"The atmosphere created by the staff was very welcoming."
"Expected it to be busy today being easter sunday, but surprisingly it was quite calm atmosphere and a very enjoyable visit."
"There seemed to be a very friendly, bubbly atmosphere tonight, which was nice."
"Its a very happy environment. No faults what so ever."
Cons:
"Literally one of the worst and most shambolic experiences I’ve ever had."
"The lights flickered constantly which was very annoying."
"In the end we left without eating as we felt like the customer service was poor, the staff was more bothered chatting and standing around."
"The place seemed like a school dinning room, it's lost its personal touch."