Address: Kier Park, Maylands Ave, Hemel Hempstead HP2 4SQ, United Kingdom
Phone: +441442214125
Rating: 3.7
based on 448 reviews.
Food Quality
Pros:
"All was forgiven when the Hot Fresh Crispy Roasties were brought out. And as for the Yorkshire 😍 Wow 😁."
"It's value for money and the carvery selection was good."
"Food was great and service was good."
"Food was beautiful. A brilliant day out for all."
"The food and service are both outstanding and special mention should be made to Sarah J, Sarah S and the Chef Jake."
"The turkey was freshly cooked & I must say that it was nice & I'm not really a big turkey fan but it was tender & not dry at all."
"The food was very tasty... Beef was a little fatty for my taste but we can't hold that against them, overall an excellent meal and cheap at only £7.49."
Cons:
"Looking forward to an English Breakfast, how wrong I was. When I asked have you got any fried eggs, Chef's response was 'No mate, don't do fried eggs'. Bland, cold, black pudding not cooked."
"Food not cooked properly, seemed rushed out as some missing from menu."
"Beef dripping potatoes were a bit old tasting."
"Food was very bland and needs lots of salt for the food to taste half decent."
"Some items weren’t great, watery beans and the bacon/potato mix had raw potato."
"Absolutely dire, food was totally bland, looked dry and unappetising, not very hot."
"Roast potatoes wasn't cooked enough beef was fatty."
Service
Pros:
"Danny was the manager and he was cheerful and making sure all the take away orders were being fulfilled."
"Regular customers, we have been coming to this toby for a few years now. Love the staff they really make the place warm and friendly."
"Went with my son for dinner and was welcomed perfectly by the server at the door and although busy they remained pleasant and helpful throughout."
"The Staff were brilliant and attentive. Notably our waitress and the Chef on the Carvery."
"Firstly, staff were very welcoming. I made them aware it was my first time so a member of staff assisted me and talked me through the process."
"Great service even though every table filled the waitress was very attentive."
"Our table waitress was a lovely girl and looked after us well."
Cons:
"It was a shame that food from the previous diners at our table was littering the floor and smeared on two of the chairs."
"Poor Service and staff need retraining."
"Some people had been waiting over 40/50mins after their booked time and staff were still unable to seat them and couldn’t tell them a time they would be seated."
"And there is leaks in the toilets."
"Rude welcoming. We waited by the desk as it said “wait here to be seated” and the manager came out of nowhere with “what are you doing. Can I help you”."
"I wasn’t impressed with the way staff members dealt with disappointed customers."
"Staff members were so miserable."
Atmosphere & Cleanliness
Pros:
"The place is a little dated and sad looking but we were seated quickly."
"The front of house was spick and span."
"The atmosphere was fantastic due to the staff and quality of the food."
"Really nice inside nowadays."
"Restaurant had lovely decor and seating areas."
"It was cosy and filled with lovely atmosphere and the waiter kindly explained us how to order the food as its our first time here."
"There was a good atmosphere all round, employees looking happy at work is always a good thing to see and it speaks volumes about the place."
Cons:
"As we walked in there was a bunch of flies buzzing around the main entrance/reception which made me feel uneasy."
"Edit: I really don't think you can say the flies are due to the doors being opened and closed... Every single restaurant I've been into has been entered via the door, which is opened & closed all day & I've never seen that amount of flies!"
"And there is leaks in the toilets."
"The toilet facilities were poorly lit and there were numerous puddles of (I hope) water on the floor."
"Unhygienic kitchen and food preparation."
"The veg was just so basic, no flavour, dry & bland and the potatoes were also bland & just tasted oily."