Toby Carvery Braintree Reviews Summary

Food Quality

Pros:

• "Though the food was delicious and the staff were for the most part courteous."
• "Food was lovely .. flipping delicious!"
• "The food was great, but it really filled me up."
• "Must say the food was gorgeous. I finished everything which I never do."
• "The food was delicious and service very friendly."
• "The carvery tasted very nice as always."
• "The food was faultless with a choice of 5 different perfectly cooked meats and help yourself to a good selection of veg."

Cons:

• "This visit was not great, the beef was seriously chewy, all the vegetables were undercooked."
• "The beef was hard as was the end bits."
• "Forgot to mention the pigs in blankets were like bullets and totally inedible."
• "The Yorkshire pudding was completely flat like a pancake, doesn't have onion and bacon on anymore either."
• "The gravy station was absolutely filthy and there was drink spilt all over the floor near the refill station."
• "The food was average, but was made up for by the amazing service."
• "All of the meat was dry and bland, and was difficult to stomach."

Service

Pros:

• "The service was excellent, our waitress was very friendly and extremely helpful."
• "The staff were amazing and working really really hard as it was very busy."
• "Staff come and check to make sure all is OK."
• "Lynn was absolutely fantastic, she was busy and had so much to do, but still made this a lovely visit for us."
• "Visited the carvery with my partner for a lunchtime treat. Served by Hannah who made us feel welcome."
• "The waitress was attentive to our family needs, friendly and polite."
• "Our server Lynn was soooo helpful and very friendly. Was very fast and seemed to be pulling her weight as well as the other staffs weight too."

Cons:

• "It's ok food ok service nothing special, felt rushed out, not relaxed like a conveyor belt one in one out."
• "Also why is Sunday so expensive? It's the exact same meal you get on a weekday. Sundays are a rip off."
• "Having the Just Eat/Deliveroo at this restaurant overworked the staff and you could see that there wasn't enough staff to cope with the footfall and extra work."
• "The gentleman greeting was rude, didn't acknowledge me and on one visit made me feel uncomfortable with his attitude and facial expression."
• "Manager had no handle on what was happening especially from one family who had waited for table then waiting in queue of what seemed like 20 takeaway packs being done...only one person cutting meat... ridiculous."
• "Service was slow with drinks and dessert."
• "Service was very slack, people on the till more interested in talking to each other. Waitress was non existent."

Cleanliness & Atmosphere

Pros:

• "Clean restaurant. Friendly and helpful staff."
• "Always clean and friendly."
• "The venue is first view clean, the temperature warm and music appropriate so yes. It has atmosphere."
• "Went for lunch and had a lovely meal. Staff friendly and efficient and the restaurant has just had a spruce up so was spotless."
• "The restaurant was clean and inviting."
• "Lovely location and the restaurant felt very spacious. Our waitress, lynn, was absolutely delightful and could not do more for us."
• "The restaurant was very clean and tidy."

Cons:

• "The wall behind the servery needs a good scrub, covered with old bits of food!"
• "Went as a little birthday treat. Sadly due to the patio doors being open. There were flies all over. Including on the food."
• "The cleanliness could have been a little better as there was still some food from the previous people."
• "Upon leaving we used the toilets and were not happy with the cleanliness of them."
• "The environment is cold. Staff look like they don't want to be there and no music playing."
• "As for the hygiene, the toilets were filthy and the plates were still dirty."
• "Some guards to keep the flies off the condiment station would also be good as there were a LOT of flies."