Toby Carvery Warrington Reviews Summary

Customer Service

Pros:

• "I am disabled and on a mobility scooter and this young lady was so kind, incredibly helpful and had a lovely warm personality."
• "Great service, especially James, who was friendly and attentive."
• "Our waitress, Holly, was kind and very helpful, another worker helped a member of my family who didn’t have his glasses read the menu."
• "The lady (Kelly) who attended to us (a group of 10) was a fantastic customer service person."
• "All waiting staff were pleasant and helpful."
• "As busy as ever and so long as you're not expecting Michelin starred food you can't go much wrong."
• "She was knowledgeable about our dietary requirements and helpful to boot!"
• "Staff are friendly. Only had the breakfast so far, which was good with a nice selection."

Cons:

• "While the food is perfectly acceptable, the customer service could be better. At times I was left to feel unimportant to staff."
• "The service was bad except for one lady who asked the male waiter for our bill."
• "Service very slow considering it wasn't busy. One particular member of staff looked like she hated working there."
• "Ordered a drink that didn't even arrive - the woman said she forgot!!"
• "Absolutely poor service !! I was waiting 15 minutes before someone come over and took my drinks order."
• "Front of house needs to be improved. Stood waiting far too long."
• "The place looks dirty and unkempt outside inside looks okay no gluten free menu."
• "Pretty good, good food, good service! Did notice the heat lights were on some of the serving spoons so they were a bit hot to handle."

Food Quality

Pros:

• "Had a delicious 'Christmas carvery'. Really tender pork and turkey, tons of veggies and giant Yorkshire pudding!"
• "Food was spot on! Don’t think I’ve had beef that lovely and well cooked in a while."
• "The food was lovely and hot and again friendly staff who made sure we was okay so for that reason we would definitely choose to eat here again."
• "Chef gave decent amount of meat, wasn't see through thin like most places."
• "We love Warrington Toby. Always a lovely, hot selection of food, the dauphinois Potatoes are beautiful."
• "The carvery was lovely as always, food was piping hot and the meat was cooked perfectly."
• "Everytime I come here I am not disappointed. Lovely manager. Lovely waiters, and professional carvers!"
• "Lovely English carvery, great staff especially Ellie, very pleasant with prompt service."

Cons:

• "Visited here because it was next door to the Premier Inn where I was staying. I was really looking forward to a lovely roast dinner but sadly this wasn’t what I got."
• "Had two bad experiences now, won't be coming again. Our server was lovely, a girl with a tattoo sleeve and black hair can't fault her at all. Food took ages, yorkies were dry and crumbly."
• "Dirty plate underneath!! Didn’t realise until it was too late, dried out food, no beef the chef said he didn’t like it anyway 🤔, Cold gravy was like water, Avoid!!!"
• "We are a party of 4. Three adults and x1 child. The mash was awful had a funny taste. The stuffing was like rock! The Yorkshire pudding like rock. Gravy very thin."
• "Yet again for the third time, turned up, no Turkey, Christmas Season menu, Assistant Manager no use at all when complained."
• "The meat was fine. The mashed potatoes were inedible as there were big chunks of nearly raw potatoes in it."
• "We went there today and never again! Horrible service and food. We haven't been there for years and we were shocked how dirty and unorganised this place is."
• "I was really disappointed with our Sunday lunch on 21st August! Every time we have visited previously the food has been excellent! This time the beef and ham were very fatty and of minimal portion size."