TGI Fridays - Stevenage Reviews Summary

Food Quality

Pros:

• "The food was excellent, staff very friendly and attentive."
• "The food was great, I would defiantly recommend the Ultimate Grill."
• "The whole meal was delicious and overall our visit was excellent."
• "Food was 👍great! Actually surprised the children's chicken nuggets was not processed but real chicken!"
• "Food was amazing. Chicken strips with Jack Daniels sauce melted in your mouth."
• "The food was fantastic! The burger I had was gigantic, and was spot on for taste too!"
• "Food was very good and tasty."

Cons:

• "The portions are very small they serve the meal on the smallest plates and it is super expensive."
• "Cold reheated chips which is a conundrum in itself, badly presented, food with zero passion."
• "The food was awful. The ribs were dry and overcooked."
• "Extortionate prices for tiny plates of food."
• "Steak fajitas was tasteless, the ultimate ribs were brought out cold."
• "The most expensive mediocre american classic burger I ever had the misfortune to eat, there was nothing American nor classic about it."
• "Very disappointing food, mean portions all at a very premium price."

Service

Pros:

• "The manager apologised and prepared a couple of drinks for free himself, which were delicious."
• "Our waiter Neeve was very attentive and knew her stuff."
• "Had a great time; the staff were friendly and inviting, and it was a generally welcoming atmosphere."
• "Service was top notch."
• "The server was friendly, polite and knowledgeable."
• "Staff were amazing as always."
• "The waiter that served us was amazing, very on the ball with any needs of the table."

Cons:

• "Service was absolutely terrible, no wonder it was almost empty for a Saturday."
• "Truly gutted I paid the money out here."
• "The drinks didn't get refilled."
• "Then the search for a card machine began so we had to wait ages to pay up and escape."
• "The service was incredibly slow."
• "So many member of staff stood round chatting and not helping those who’s areas where busy."
• "Our waiter seemed to vanish into thin air."

Atmosphere & Cleanliness

Pros:

• "Seated in a clean booth and was given a menu sharpish to begin selection."
• "We had an amazing time at tgis."
• "It was a very popular location on a Friday night and the atmosphere was buzzing."

Cons:

• "The overall cleanliness of the store was okay."
• "Even though the staff was friendly, the place was very dirty when we visited."
• "Covid has emptied the place out somewhat, so the resulting ambience feels brassy and overlit."
• "The place was virtually dead."
• "The 4 tables around us were left dirty for half the time we were there too!"
• "Seeing dirty tissues and chicken bones under your feet is more than enough to put you off your meal."
• "Most of the empty tables had dirty plates / glasses / food on them and, unfortunately, this remained the case for the circa 90 minutes we were there."

Value

Pros:

• "Was very reasonable price and will definitely come back."
• "The loyalty programme is a great deal and gives you discounts or certain dishes for free too."
• "Only downfall was the price. Was a bit steep but worth it."

Cons:

• "Truly gutted I paid the money out here."
• "Extortionate prices for tiny plates of food."
• "The price of the food is eye watering."
• "For the money we paid despite the mediocre discount you'd expect more from a restaurant like this."
• "The burger was OK but very overpriced."
• "Very expensive very basic food."
• "The price of the food/drinks at TGI Fridays is quite expensive in certain areas."