MTC London Removals Company Reviews Summary

Customer Service

Pros:

• "Unbelievably professional service and communication."
• "Great communication."
• "Carlos is very kind, attentive and patient."
• "Thank you Carlos! Wow Fantastic customer service."
• "The customer service provided by Carlos and Soraya was great/professional and amazing price offered."
• "Carlos was great and easy to speak to. Made all the planning easy and smooth."
• "Soraya at customer service was always prompt to respond with any queries we had leading up to the day."

Cons:

• "I had to pay a 10 pound extra for a paypal transaction as they wouldn't accept credit cards, which I should have been warned from the beginning."
• "There was a slight delay when my belongings were being driven to my new flat."

Efficiency and Care

Pros:

• "They managed to get us a slot and did the work very diligently with utmost care."
• "They were careful with my belongings."
• "They are super fast and efficient too."
• "Everything was unpacked super quickly and carefully."
• "They turned up on time (actually early), were really quick, careful and respectful to our personal belongings."
• "They took extra care with every item."
• "The team arrived on time and packed with care and efficiency."

Cons:

• "They accidentally damaged paintwork while removing an awkwardly sized treadmill from our work premises."
• "Some of the boxes the movers brought with them were wet."

Professionalism

Pros:

• "Carlos was very professional and helped to organise removals at very short notice."
• "The movers themselves were extremely professional and quick."
• "Absolutely professional and no hassle during the removals."
• "They were very professional movers - on time, good attitudes and also helped me to take apart and put back together my electric treatment bed."
• "MTC Removals company has very professional team, tools, and vans... with reasonable prices."
• "The MTC team of Carlos, Ailton and Soraya were extremely professional, efficient and hardworking."
• "On time, clear coordination and timing, very professional."

Cons:

• "However, it took 2 MTC movers, plus me and my sister (in the last 2.5 hours) in total of 5 hours to pack and load the van."
• "However, when the day came, it sounded like they didn't know it was going to be whole day job."

Value

Pros:

• "Priced extremely competitively."
• "And no hidden fees, van, insurance, movers per hour, with very competitive price."
• "Good value."
• "Moves was the cheapest."
• "Very good value."
• "They are without doubt value for money and very trustworthy and hard working."
• "In my opinion was value for money."

Cons:

• "Not the cheapest service but you really do pay for what you get."
• "So why the four stars and not five? Because of the expensiveness of their service."
• "I’ve given MTC four stars because of the expensiveness of their service and their unwillingness to negotiate."