The Griffin Reviews Summary

Food Quality

Pros:

• "Lovely food and wonderfully clean and pleasant surroundings."
• "The Griffin is a great place to chill and have a nice drink alcohol or not or nice food."
• "It's spotless: lovely decor, lots of Menu choices (all served piping hot)."
• "The only thing's I really enjoyed was the egg, chip's and the pea's were especially nice."
• "The food and Service was excellent the Carvery was one of the best we have had."
• "The pizza was delightful fresh dough made fresh."
• "The food was scrumptious the service was efficient friendly & I would recommend a meal here to anyone."

Cons:

• "Very disappointed with the service and food though."
• "food was awful, everything was dry or low quality for the price."
• "All the meat was stone cold, the veg was very basic frozen veg with no flavour."
• "The steak and ale pie was over cooked very brown and rock hard."
• "Food a little cold and portion size definitely smaller."
• "The sausage's had a sour taste."
• "Absolutely shocking service and the 2 Sunday roast dinners had been blasted in the microwave !!"

Service

Pros:

• "The young lad who served us our food was SO positive and full of energy."
• "also allowed me to call the night before and pre-order so that we didn't have to wait around too long."
• "Having just attended my mum's funeral my family and I decided to get together for dinner that night and at short notice, the staff at the Griffin obliged."
• "The staff were great and really helpful."
• "Attentive, professional staff."
• "The staff are as attentive as a restaurant only venue. Specifically Liam who checked on us and our food."
• "Staff were very friendly, the food was good, and the waiter checked to see if everything was alright."

Cons:

• "Can't rate the food or drink because my partner was waiting for 20 minutes to be served."
• "Very poor customer service at this point, but on point previously to eating."
• "Very poor staff lazy uncooperative stood around not wanting to help."
• "Staff not very friendly."
• "We would have complained at the table but no one came to us to see if our meal's were satisfactory."
• "Staff somehow frantic whilst offering poor service."
• "Truly terrible service, will never go there again."

Ambiance and Decor

Pros:

• "Good spacious pub with disabled facilities."
• "Spacious, modern pub. Friendly staff. Good, traditional pub food."
• "The atmosphere and decor a great for a local family pub."
• "Nice roast lovely relaxing decor loved the bench and tables setting super meeting up with friends for a catch up."
• "Lovely Bootleg Lager. Relaxed atmosphere."
• "Lovely pub and atmosphere."
• "What a lovely pub and restaurant, very worth the visit."

Cons:

• "Update; Group of excitable young guys frequenting the place now with antisocial habits."
• "It is my local but since the last refurbishment it does not feel like it. Has more of an anonymous feel now."
• "Slow service, overpriced drinks, food thats fairly disappointing, dull interior despite many mix matched lights, all around grimy feel to the place."
• "Access into the pub was okay but the doors are not very wheelchair friendly."
• "The frantic service and confused staff made for an unpleasant atmosphere overall."
• "Now... it seems to be suffering from a major identity crisis."
• "Had a good afternoon/evening overall. Me and my son ordered food and the quality was ok but the price paid for it was not value for money."

Value for Money

Pros:

• "Great value for money."
• "Great portions for the price you pay. The chilli really has some heat behind it!"
• "For the money we paid I would of expected to be given an option of a cappuccino or latte and it be made with decent coffee."
• "The food was really good - great portion sizes and a very reasonable price."
• "2 meals for £13. Your get what you pay for but they were more than ample and enjoyed."
• "Excellent value. The food was scrumptious the service was efficient friendly & I would recommend a meal here to anyone."
• "A good variety of dishes with offers."

Cons:

• "The food arrived and was adequate albeit overpriced."
• "Food not even hot plus had to send my dessert back it was freezing cold."
• "The food was expensive for the quality of food."
• "Carvery was overpriced for the quality."
• "Overall, the food & service was okay but the value for money was poor. :("
• "The chips used to be hand cut thick chips and they now appear to be basic frozen chips."
• "Will never go again waste of 50 quid."

Management and Staff

Pros:

• "The new landlady Tracy is such a lovely young lady and quite clearly wants only the very best for the pub and the local people."
• "Fab landlady Nickie."
• "Clearly goes to show that the lovely, bubbly, warm welcoming manager on duty Rachel really does look after the place and keeps an orderly uniformed fashion."
• "Clean tidy lovely welcoming staff."
• "Polite and helpful staff."
• "Staff were very friendly and helpful though."
• "We had our Xmas Night out at the Griffin this December. What an amazing team Tracey and her staff are."

Cons:

• "In my opinion The Griffin are losing their most valuable trade of local and loyal drinkers on a daily basis."
• "Mangers negligence and incompetence has led to lots of locals getting £170 Parking fines."
• "The female serving us tried her best with the situation she reported it to the manager who didn't have the decency to come to our table to hear our complaint."
• "I really disgusted in the Landlady’s attitude, rudeness and disrespect to her regular customers."
• "Staff had no customer service skills either."
• "Poor customer service, particularly the manager (little fella with a beard)."
• "No member of the management came to see us for the feedback."