"All the staff were compassionate and supportive and went out of their way to help."
"The staff were fantastic especially Claire who went over and above to make sure our stay went smoothly."
"The staff pleasant & happy to help without mithering you to death."
"The staff were attentive and helpful showing us to our room and making sure we had everything we needed and offering to help with our bags."
"The waitress who served us was very efficient, pleasant and couldn't do enough."
"Scott could not do enough for me and my family."
"We were served breakfast by Claire in the morning; she was absolutely amazing and couldn't do enough for us!"
Cons:
"After 45 minute wait main course not arrived. When chased with staff got poor customer service and were refunded."
"The waiter tried really hard to make things good but I can't give a great review when we waited for 40 minutes for food."
"His response was short, abrupt and in no way hospitable."
"Not even a smile from the staff."
"Told barman who replied there are more important things to worry about. Very rude."
"Unable to find a staff member to address our concerns."
"The manager was awful when I went to complain about the terrible service."
Food Quality
Pros:
"Food was really good."
"The food was lovely as per usual! The service was quick too!!"
"Food was excellent, comfortable surroundings and amiable staff."
"The breakfast itself was the best I've tasted in any hotel."
"All meals were delicious, hot, well presented and were good portions."
"The food was really tasty."
"Food was delicious."
Cons:
"The meat was one inch thick piece of dry rock hard beef that was impossible to cut."
"Nacho's had horrible processed cheese on them and the prawn cocktail was small and had seen better days!"
"Fish in batter had the skin on and hardly any fish there at all."
"This was so chewy we all left most of it so I would not recommend that meal to anyone."
"The main meal which I had was very disappointing and poor."
"When the meal got brought out to my amazement it was tiny prawns like rubber, salmon over cooked."
"Food cold, mash sticky, vegetables not cooked, gravy was so thick could not pour had to spoon out."
Atmosphere
Pros:
"They booked us a table in a really quiet area and luckily we didn't have to share it with anyone else."
"Atmosphere was great."
"Cozy pub atmosphere, and splendid tasteful comfortable room 4."
"Lively atmosphere on the Friday night."
"A great little cozy and comfortable place to stay."
"The pub has a lovely, warm and friendly atmosphere."
"Lovely atmosphere in the pub, friendly welcoming staff and a good choice of beer."
Cons:
"This place was really friendly and welcoming to people with children and dogs. Now the management has changed the people with dogs are ushered into a small, cramped area."
"It is more like a kids day care centre at the weekends."
"A somewhat unfriendly management that appears beholden to its corporate bosses at the expense of its customers."
"It's not very family-friendly."
"Inside it looks like it’s been designed by a hairdresser. It feels weird and doesn’t really suit the building."
"It's a slightly shabby typical chain pub."
"Two large areas of the pub were cordoned off for private parties, leaving little space."
Value
Pros:
"Prices are good for the food quality and anything you order is exactly as you would want it."
"Curry deal £11 with a drink a bargain."
"The food was good and was certainly good value for money."
"Not way overpriced very good value for money."
"Great price. Maxine and the staff were very helpful and friendly."
"Food was pleasantly unexpected, was expecting just normal pub grub. But it came out looking and tasting like a fine dining meal."
"Pub was busy at tea time when we arrived but still found a table for a light meal and drink."
Cons:
"Very expensive drinks."
"Absolute rip off for the food served."
"Good value, however we didn't order our desserts at the same time as our mains and the manager wouldn't let us order them unless we paid."
"Food mistakes and poor covid 19 measures."
"The cask ale consisted mainly of Greene King’s own beers I opted for the IPA which tasted like stale dishwater."
"Outside furniture was tatty and tables were not cleared which didn’t leave a great impression."
"Finally accused one of our party of being drunk, which I would like to point out they were not."
Accommodation
Pros:
"Rooms was spotlessly clean."
"A good car park with wheelchair access."
"The hotel itself has everything you could possibly need. it is beautifully decorated and very comfortable."
"The rooms were spotless, and breakfast was great."
"The rooms are immaculate."
"The room was small and clean with a small en suite bathroom."
"The room was really nice and comfortable and spotless."
Cons:
"Wheel chair visitors would find it difficult to find their way around inside the hotel."
"TV flashing on and off, nobody bothered to sort it out."
"Room perfectly good if a little compact but we were only there to sleep."
"Went up to room 5 a bit dated 80s deco noisy fan when windows opened."
"The only thing was that there was no pressure in the shower in the morning which was a shame."
"Ordered two fish and chips absolutely dreadful, burnt batter very little fish inedible sent back two fresh ones came out exactly the same."
"My only criticism is the peeling paint/damp issue in the bathroom and the temperature."