Pointing Dog Reviews Summary

Service

Pros:

• "The staff are great and nothing is too much trouble for them."
• "Service was professional, friendly and quick."
• "The service was first class from all the staff."
• "Staff looked happy, interested and delivered great service."
• "THANK YOU also for being so amazing with James as it was his 36th birthday - you guys really know how to make a customer feel special!"
• "The service was great and the food arrived in timely fashion."
• "Service excellent. Food delicious and good value."

Cons:

• "Terrible service every time, ran out of half the menu and even drinks were unavailable on a Thursday night."
• "The service was slow, unprofessional and the waitresses couldn't have been more lack lustre if they'd tried!!"
• "Not great if you’re eating! Slow service, food came out cold and the quality was pretty poor. It’s also expensive."
• "Service was not socially distanced."
• "Waiter finally brought drinks after about half an hour of waiting."
• "Service was very poor and slow. A very disappointing dog."
• "Service was too slow, had to ask for 2nd round of drinks."

Food Quality

Pros:

• "The food was truly outstanding, each course even better than the last."
• "Lovely sirloin steak, beautifully cooked and 30% off brilliant value!"
• "The food was great value and full of flavour."
• "The food was well portioned and very tasty, would absolutely eat here again."
• "The food was exceptional to say the least, really enjoyed my goats cheese starter, portions size bang on!"
• "Food and drinks came quickly and food was delicious!"
• "Fish was cooked perfectly and I can highly recommend the onion rings!"

Cons:

• "The food tastes like the type of stuff you'd get at a bargain pub chain where the food is all frozen and just warmed up."
• "Neither tasted freshly made or flavoursome! The mash had a skin on it and looked like it had been sitting around for hours."
• "The roast dinners were cold, far too much seasoning and the Yorkshire puddings were burnt."
• "Staff were rushed off their feet and food was abysmal."
• "We are constantly dissatisfied with the food. I had the sea bass- one tiny overcooked piece."
• "The food however was below average and not what you would expect."
• "Food was awful. We had the Risotto with crab and sea bream."

Atmosphere & Decor

Pros:

• "Nice beer garden."
• "Beautifully decorated inside and has nice seating area at the back for warmer weather times."
• "Fresh modern, rustic decor & friendly, helpful staff."
• "Upon arrival I was very happy with the atmosphere and the look of the pub, it is stunning and the Christmas decorations were magical."
• "Casual but upmarket gastro pub. Excellent selection of beer and food."
• "Has a lovely ambience to it. Lots of tables, friendly and attentive staff and great food and drink."
• "Lovely restaurant and pub on the site of the old Smithy."

Cons:

• "As we walked into the pub I thought it was very untidy rubbish all over the floor and general cleanliness wasn't good."
• "Something felt different about the atmosphere, it just felt a bit empty and unwelcoming."
• "The bar man needed to be directed twice on how to make cocktails and they didn't have some ingredients in for the cocktail menu."
• "Looks like management had massively overbooked for Christmas."
• "You had to walk all the way around the outside of the pub because a wedding party was in."
• "However the restaurant was freezing due to a massive door being open."
• "Nice venue but our experience on the day wasn't good."