Address: 6 Salop Rd, London, E17 7HT, United Kingdom
Phone: +442085219518
Rating: 4.9
based on 164 reviews.
Response Time and Availability
Pros:
"James promptly arrived within an hour at the property and in just over two hours, he drained the whole heating system lifted floorboards with minimal damage to floor, replaced the pipes and set the whole system working again."
"Very fast response time on a plumbing emergency, especially considering it was on a Bank Holiday."
"James helped with an emergency callout due to a broken pipe on the same day."
"James was really helpful from the minute he picked up the phone at 9pm! It was a stressful situation and he put me at ease did a brilliant job and gave a thorough report for insurance purposes."
"James helped us late in the evening at the end of the bank holiday weekend."
"James came out on an emergency call today due to a leak in the kitchen."
"Excellent service! The lady on the phone was helpful and sympathetic and sorted out a fast emergency time."
Cons:
"Dismissive person answered the phone. my boiler has a screen that tells me the fault when i googled the fault it i found out that i needed a new circuit board and that it was going to cost about £330, but he was not interested only wanted to send an expert out without the part so that he could diagnose the fault that was going to cost £90!"
"Absolutely disgusting customer service. I called Platinum Emergency Services because I have a fault with my washing machine and dishwasher that I need to work in order to run my business. They told me that it wasn't an emergency and refused to help."
Professionalism and Expertise
Pros:
"True professional service that you can trust."
"James has exuded professionalism, knowledge, and a genuine desire to help."
"James was professional, thorough and reassuring."
"James was very friendly and knew exactly how to get our heating working again as quickly as possible."
"James is very efficient and knowledgable."
"James provided an excellent service. He clearly knew what he was doing and took time to explain everything along the way."
"James was highly knowledgeable and professional."
Cons:
"Unfortunately for this lack of flexibility and understanding, I'm giving a poor review."
"Would advise to STAY WELL CLEAR of these completely unsupportive and unempathetic people."
Customer Service and Support
Pros:
"James answered and was an absolute star from beginning to end."
"James made sure we were well-informed about the repairs he was making and patiently answered all our questions."
"The gentleman I spoke to explained everything and gave me all details including the name of the plumber that would be coming."
"James was really attentive and got us back up and running really quickly."
"James kindly called in advance to let me know where he was with expected arrival time which was much appreciated."
"Also really patient with my 3 year old asking lots of questions; it makes a real difference to have someone manages to be nice with your kids, even when they have to concentrate on a job."
"James guided us through solving the issues in such an empathetic way."
Cons:
"During COVID, I was called up due to boiler issue. I was charged ~£120 immediately to secure a call-out."
Value and Honesty
Pros:
"Within the first half hour James had our boiler working - and the total cost of his service was shy of £400...as opposed to £4000 that I could so easily have been conned into parting with!"
"James did a great job replacing a leaky shower valve - advising us on how to track down parts to save money."
"This was all done for half the price I got quoted by another company which on top of the overly expensive quote also wouldn't turn up no matter what I did."
"Platinum have a clear pricing system, so there were no surprises or hidden charges."
"Fantastic service, gets the job done every time, fast and also completely honest about fees."
"Platinum really will give you great work for a fair price."
"I've dealt with my share of unscrupulous tradesman in the past - so it was a breath of fresh air to deal with Platinum. The quality of work was superb, quick with no hidden charges or nasty surprises."
Cons:
"The hourly pricing system means that we ended up paying a hefty bill (over £400 for 3 hours) but it was well worth it."