Homecure Plumbers Reviews Summary

Professionalism

Pros:

• "Really professional service - our plumber was able to fix the problem and was also able to save us a costly repair by finding a clever solution to our problem."
• "The engineer who came for the installation was helpful, professional and reassuring."
• "They were professional, knowledgeable, courteous and tidy, perfect in all the ways."
• "Fantastic service from beginning to end: friendly reception; arrived within arranged time; worked quickly and effectively; friendly and polite."
• "These guys from start to finish where second to none, what a company!! Made me feel so at ease with how professional they handled my job."
• "Very professional informative engineer and hoovered all excess water left by the leak."
• "A very professional team from start to finish - from Emma and Wade who installed a new boiler."

Cons:

• "Intentionally tried to overcharge and got angry when I said it was under the allotted time."
• "Engineer they sent out tried to charge us £900 for a repair and two new parts in our boiler."
• "The once helpful and understanding office staff seemed indifferent to the struggles we had experienced."
• "The repairs they told me were carried out were actually just bodge jobs."
• "A really poor customer service on their end, not responsive, and inflexible on the 6 months guarantee."
• "The plumber turned up over 4 hours late and shut down the boiler due to some irregular readings… 5 days later we were still without hot water."
• "Hugely unprofessional and horrendous customer service from start to finish."

Cost and Pricing

Pros:

• "The plumber called to find out if the part needed was in stock and indeed it was."
• "They provided a first rate service at a good price."
• "Reasonable prices, efficients and very professional."
• "The price charged was fair and reasonable."
• "Given me very good advice and very fair pricing."
• "Charges also were very reasonable and fair."
• "Excellent quality service and value for money."

Cons:

• "Homecure... charged £398.50 that's a lot for a small job my local Plumber who said maximum he would av charged £90.00."
• "Got a boiler installed with them for £3000... Avoid if possible - total rip off."
• "Very expensive company be warned about their costs!"
• "So this company charges £336 inc. VAT for a simple quick job to replace a leaky sink pipe in a bathroom."
• "Was charged £570 to create a temporary fix to the hot water system."
• "They charged me over £1000 and the shower still wasn’t working."
• "Overcharged on labour – on their website and as confirmed when booking that labour cost is £59+ VAT."

Reliability and Responsiveness

Pros:

• "First contacts were good - but the plumber never arrived and after calling twice never got a call back."
• "I am a property manager and we find it hard to find reliable professional contractors, I came across homecure and have not looked back."
• "They were quick to respond to an emergency with some plumbing issues when I moved into my new house and I always use them for my boiler services and maintenance."
• "First impressions were very good, we spoke to a lovely lady over the phone who was able to book us in with a boiler plumber the very next day."
• "Shell in the office was very pleasant, helpful and managed to book us in for a gas safety certificate at short notice."
• "Our boiler stopped working late on Saturday, only Homecures engineer was available at short-notice and came within the hour."
• "Shelley basically makes life easy by liaising with the tenant to make arrangements for an engineer to visit."

Cons:

• "Don’t use! Total rip off and shocking service."
• "Having made a time slot appointment for 8-11 the Engineer turned up at 11.30 with no previous calls to update in timings, or say he would be late."
• "The plumber turned up over 4 hours late and shut down the boiler due to some irregular readings… 5 days later we were still without hot water."
• "Plumber booked day before for a leaking radiator but didn't turn up in the allotted time slot."
• "Plumber slot provided was 9-11am and after calling them multiple times when the plumber didn’t show up, he finally came at 2pm."
• "Engineer did not turn up for a boiler service."
• "They said the plumber will come between 12-16, but their plumber called me at 16:15 and said he will come after 45 minutes."