Maintracts Services Reviews Summary

Customer Service

Pros:

• "All calls are answered by an experienced Maintracts plumber which is immediately better than any call centre nonsense."
• "Malcolm must have spent 30mins calming me down, clearly explaining what I needed to do, and then arranging for a plumber to come out to me."
• "The service from Maintracts was fantastic from arranging our engineers visit to the efficient fixing of our boiler."
• "Maintracts Services Ltd was very helpful and offered same-day service when I called at 8:30."
• "Called them late Saturday afternoon and wasn’t expecting them to be able to visit the same day but they arrived an hour later."
• "Maintracts were quick to get in contact, very friendly and professional."
• "Booking was pain free, received follow up calls to check how we were doing."

Cons:

• "When I rang head office to ask why the CC charge wasn't shared across other customers I was told someone would ring me back about this. But no-one did."
• "No receipts provided for parts or parking either."
• "I also do not appreciate the aggressive call I received from the company regarding my review."
• "Also I have declined the offers I received as the requirement for them was removing my review which is unethical as results in inflated ratings."

Professionalism and Expertise

Pros:

• "Over the August bank holiday...then the excellent Michael appeared who went above and beyond to work out the cause & executed a successful solution."
• "Paul helped to fix a number of problems in our house... He did everything in a timely and expert manner."
• "The whole process from quotation to installation was very easy and everyone from Maintracts was friendly and helpful."
• "The engineer named Dan was professional and knowledgeable and fixed the issue despite the boiler being very old."
• "He was professional and courteous."
• "A competent and articulate plumber - he explained what he was doing at all times."
• "He was really helpful and did a very thorough good job."

Cons:

• "Plumber sent out was then not qualified to repair my boiler and took 2 hrs to do a simple valve repair in my toilet."
• "Called them out to repair a leaking heating pipe in the ceiling... Expected him to have it sorted within 30 minutes, but in the end it took him 1 hour 45 to locate a leaking compression tee... He worked slowly, and frequently distracted by his phone."
• "The job should not have taken any more than 30 minutes, at an hour's charge of £144... I am of the view that the cost was significantly higher than it should have been."

Reliability and Trust

Pros:

• "For 14 years they have supported me in maintaining my house to a high standard."
• "I am impressed with Maintracts and will use them again as brilliant customer service is hard to find."
• "They are wholly reliable, honest and transparent on pricing."
• "I can always rely on them."
• "These are the only firm I use for any plumbing jobs. They are really helpful, knowledgeable, and don’t try to ‘sell’ to you."
• "I've used Maintracts before and will again, thoroughly recommended."
• "I would highly recommend this company."

Cons:

• "Cons: (a) their leaking pipe repair only lasted 2 months (b) the washer used in the repair was incorrect (c) I was charged £15 plus VAT for Congestion Charge despite the plumber having seven further jobs that day."
• "Overall disappointing and won't be using them again."