Address: Pimlico House, 1 Sail St, London SE11 6NQ, United Kingdom
Phone: +442081080808
Rating: 4.0
based on 981 reviews.
Customer Service
Pros:
"The phones are answered quickly and the call handlers are professional and courteous."
"Customer service staff were kind in their conversations but were not given tools or ability to rectify the situation."
"I just wanted to relay my appreciation to your team today. I called in the morning and spoke to someone called Muhammad who booked a boiler check up and fix- technician came at midday and his name was Ali. Both were fantastic and the job was attended and sorted straight away."
"Both James and Shawn provided excellent customer service installing my new boiler."
"Excellent experience with Harry and Lee, who came at very short notice to assist me with a clogged toilet drain."
"I am so impressed by them and so grateful for their help. Thank you so much. Massive thank you to Ali and Muhammad - both were amazing!! Really appreciate it!"
"Good experience! We had a blocked sink and needed sorting asap, within 2 hours someone was here and he cleared quickly and explained how a previous bad installation from another company had caused the issue."
Cons:
"Meanwhile Frankie Stevens in customer service is impossible to get hold off - no interest in helping to resolve the issues and rude/poor customer service - a terrible advert for the company."
"When complained to customer service they keep asking to come up with invoices from my friend who did it as an act of kindness."
"I've contacted the company 7 times and spoken to at least 3 representatives to give them multiple chances to sort these problems but have received no follow-up response."
"It feels like I have been emailing and talking to a brick wall."
"We requested a refund, but the customer service response was significantly delayed, contrary to their 3-5 working days claim."
"I have been speaking to customer services for a week who at no point were helpful nor offered any kind of solution, only pushing for payment."
"Tried to complain via the complaints process, called a few times - no one called me back ever."
Professionalism and Skill
Pros:
"Martin arrived promptly, was polite, knowledgeable and went above and beyond to assist with a complicated leak."
"The electrician, on the other hand, was honest and professional, explaining everything well, leaving to buy materials, and taking a reasonable amount of time."
"They approached the job with a strong work ethic, ensuring that every step was carried out meticulously."
"The plumber that served us, Klinton R, was super helpful, communicative and I understand to be very thorough."
"Wayne from Pimlico Plumbers arrived on time today and sorted out the job in record time!"
"The excellent and lovely Graham from Pimlico Plumbers came round the other day to fix a small leak under our kitchen sink and was on time, very thorough and professional, polite and very friendly and was a pleasure to have in our home for a few hours whilst he made sure he fixed the problem, as well as ensuring it wouldn't happen again."
"Both professional and very knowledgeable, they managed to deliver a brilliant job finished to a very high standard."
Cons:
"The total cost of £800 was outrageous, considering that I had four people in my house, and only half of the work I requested was completed."
"The plumber arrived on schedule, and after a brief assessment, he got to work. Fast forward 12 hours, and the blockage was still there, utterly unchanged!"
"Scammers, lies, passing blame on to others."
"Useless as best. Disingenuous at worst."
"I hired Pimlico to come and fix a leak under my bathroom. 2 weeks and over £2k later the ceiling is still leaking and I am being ignored by customer service."
"Quick response but the plumber was a disaster. He caused a severe leak and suggested the fix for the problem was to smash into the bathroom wall."
"Extremely unprofessional tradesman. slow, spent most of his time chatting to his friend and got very aggressive when told he should be doing his job."
Value for Money
Pros:
"The booking process was super easy and rates made very transparent with suitable charging time for parts sourcing."
"I would definitely use this company again for their transparency and skilfulness."
"I've used Pimlico Plumbers many times over the years and usually it has been fine, albeit expensive."
"They may not be the cheapest but as the old saying goes you get what you pay for and I will use again when required."
"Can’t believe all the negative reviews, compared to the rogue tradesman who’ve taken us for a ride, the team at Pimlico are nothing but transparent and reasonable."
"I have been using Pimlico Plumbers this year for a few things and although slightly more expensive than others, their service on the phone, in person, timely arrival, no-nonsense approach is worth it."
"Pimlico did a really good job at solving my issue and they came the next day which was impressive and did a full days work."
Cons:
"The way Pimlico organise their business - charging by the minute - is a big issue."
"It's glaringly obvious that their company policies are designed to squeeze as much money as possible out of their customers."
"They fixed NOTHING but charged us around £1,000 for the investigation!!"
"Stay away, they are scammers! They tried to con my 75 year old mother in law."
"Despite being surrounded by shops, he took almost two hours to buy a handle and a piece of wood."
"They charge you already 120£ just to give you their quote."
"Their quote was 2.5x what I got quoted by respectable plumbers."