Prezzo Italian Restaurant Lakeside Reviews Summary

Customer Service

Pros:

• "The lady who served us was lovely, very attentive and nice to chat to."
• "Waiting staff was up to a great standard and were very lovely."
• "Fantastic customer service. Exceptional costumer service from Fation."
• "The staff were very friendly but the service was very slow."
• "The whole meal was enjoyable, from the friendly welcome to the great food."
• "The waitress and other staff were so friendly."
• "Demi (I think her name was) looked after us extremely well!"
• "Food was excellent and we received exceptional customer service from Curtis and Katia."

Cons:

• "Not a single hello, please or thank you during our visit."
• "Staff that would not stop touching our shoulders despite being asked not to."
• "Men's toilets were _dusty_ with calcified limescale on the taps and mouldy grout."
• "Staff kept touching me on the back/shoulder with her hand and I had to ask her to stop."
• "The staff member who dealt with us during our meal was rubbish, she couldn't understand the majority of what we were saying."
• "The staff seemed to be in too much of a rush to be able to give any sort of exceptable service."
• "Staff where not very welcoming or friendly."
• "We had to wait a while to be seated. Once we were at our table it took ages for the waiter to take our order."

Food Quality

Pros:

• "The food was delicious and she made me the nicest coffee I’ve ever had."
• "Absolutely loved the food."
• "Food was great. Espresso was really, really nice."
• "The food was nice. Plenty of it."
• "Tiramisu is a new receipe and boy was it a taste explosion in the mouth."
• "The food was absolutely delicious...fresh, hot and tasty."
• "The food itself was really enjoyable with generous sized portions."
• "The food was excellent and service Great."

Cons:

• "The 'new' saltimbocca was a cardboard-stiff chicken breast, soggy cabbage cooked to falling apart."
• "The whole meal was enjoyable, from the friendly welcome to the great food."
• "The “truffle fries” came with zero truffle just extra parsley & the tiniest bit of Parmesan."
• "The starters and pasta dishes were fine but my husband's saltimbocca was very thin and over cooked."
• "Burrata avocado and tomato salad was absolute rubbish. Tomatoes were not ripe, avocado had black spots."
• "The starters of prawn and squid appeared a bit tasteless."
• "The most amazing gluten free pasta than any other chain."
• "Pretty bland food, I ordered sausage and fennel pasta al forno."

Ambiance and Atmosphere

Pros:

• "Also a lovely seating area outside if its okay weather."
• "The decor and ambience is great and staff quite attentive."
• "The atmosphere was great during lunch time, not too busy and the tables were kept clean."
• "We were seated at a very nice table, away from the masses, so had plenty of space."
• "The restaurant itself is bright spacious, clean and modern which adds to the positive dining experience."
• "A very good experience, would def recommend, after my visit, very impressed, mobility wheelchair easy access."
• "It's a great atmosphere. Friendly staff and delicious food. Beautifully designed space."
• "Always a meal I'm looking forward to. And it always delivers. Love that everyone there is so attentive and efficient."

Cons:

• "The venue is cavernous and dark, nor fabrics to attempt to buffet sound so you get the experience of a deafening school canteen."
• "Prezzo Lakeside is the worst thing I have ever experienced…food was cold had to send back twice."
• "The set menu needs improvement. Not a single beef or chicken menu."
• "The restaurant was empty but it had just opened to be fair."
• "Was very busy, food seemed like it had been cooked and then reheated."
• "The whole place was freezing cold and the staff were in scruffy trainers."
• "Service was bad, waiting for a drink and for bill like 20 minutes, and the restaurant was not busy."
• "The restaurant only had about 6 customers. The staff were surly."