Aura Grill and Bar Reviews Summary

Staff Service

Pros:

• "Every member of staff we came in contact with were delightful."
• "The service was fantastic. Zainab did an incredible job of making us feel comfortable and welcomed."
• "Service here was excellent not a step out of place."
• "The waitress was polite, funny and accommodating."
• "Despite the busy Father's Day, we were served in a timely manner and the staff were polite and friendly."
• "Staff are very friendly and the atmosphere and the restaurants aesthetics are wonderful."

Cons:

• "Disappointing Customer Service Experience overshadowed the overall dining experience."
• "The person who bought the cake appeared to be uninterested, rudely answered our questions."
• "One of the plates arrived wet, so we had to dry it with a napkin on our table."
• "The manager didn't seem to care about our concerns and it felt like she was giving us excuses."
• "Waitress kept forgetting our requests, our order wasn't put through the system so we had to wait ages."
• "The staff were not fully trained to deal with large bookings clearly."

Food Quality

Pros:

• "The boneless wings were incredible. The sauce they came covered in was superb."
• "The Adana Kofte was deliciously crispy on the outside, but tender on the inside."
• "The tiramisu dessert was presented really well."
• "The lamb roast was award winning, so delicious!"
• "The food was really good the wings stood out for me that was nice."
• "The food was delicious. We ordered the boneless chicken and shrimp. The flavour on them both was very unique and delicious."

Cons:

• "The steak was too chewy for me."
• "My sister didn't like her Wagyu beef burger as it lacked flavour and was slightly chewy."
• "The only thing I wasn't keen on was the gravy, but that's a personal taste preference."
• "I didn't enjoy the steak as it was poorly seasoned and cooked."
• "The main food took a long time to arrive, it seemed like we were a bit forgotten."
• "The service was slow and unfriendly. Staff avoiding eye contact and not happy to be there."

Ambiance

Pros:

• "Lovely atmosphere, the food was amazing."
• "The decor is minimal yet elegant."
• "The choice of music was right up my street with a deep house/Buddha bar vibe."
• "Great atmosphere music not too loud, you can talk to your friends and family."
• "Really nice setting. The food is nice, very rare to get the entertainment and good food, the atmosphere was amazing."
• "Great ambience with a quite comfortable seating arrangement."

Cons:

• "Even though we had made a reservation, we were given a table near the bar, which was quite noisy."
• "The place was ram packed on Father's Day."
• "It is quite expensive overall as we spent almost £250 for 2 people."
• "Service was slow and the atmosphere was a bit lacking."
• "Arrived at 8.30 to have a drink at the bar, a 15-minute wait."
• "The restaurant was crammed with people and the staff were not fully trained to deal with large bookings clearly."