PureGym Birmingham City Centre Reviews Summary

Cleanliness

Pros:

• "Very clean and spacious."
• "Given five stars as it was great to see the manager get his hands dirty keeping the gym in a clean condition."
• "Plenty space however and clean."
• "The gym is spacious and covid safe."
• "Open 24/7 generally clean and tidy, with nice changing rooms with showers."
• "Decent gym nice and clean. If you're a premium member you get free sports water available every 20 minutes."
• "The gym has a great vibe for evening workouts (especially on the ground floor) and is well maintained and clean."

Cons:

• "All the locks on the lockers are broken and there is always water on the floor."
• "The bathrooms are dirty and smell bad, small and old, not modern!!"
• "Dirty, unpleasant smell throughout the whole gym."
• "Toilets are not well maintained - they constantly smell."
• "Toilets are filthy and the cleaners always sitting down on his phone in the changing rooms."
• "Why does the downstairs area by the stairs and treadmills smell like piss?"
• "Showers always cold and shower drainage blocked up."

Equipment and Facilities

Pros:

• "There's a wide variety of equipment suitable to everyone's needs."
• "Downstairs has a great studio space and the weights area is huge."
• "The selection of equipment looked pretty decent."
• "Gym has 2 floors... This floor is huge and has several machines."
• "New equipment, you got everything you need."
• "Pure gym gives a lot for the price, equipments are very well preserved."
• "Lots of machines, space."

Cons:

• "Distribution of weights is not ideal."
• "People rarely store the equipment away after using it."
• "The ab sit up bench is disappeared since long time."
• "Some machines been out of order for 2 months."
• "Equipment was tatty, including a dodgy bench press set up."
• "It’s lacking in free weights and resistance equipment."
• "Missing equipment does not get replaced."

Staff and Management

Pros:

• "Aron is a wonderful pt and makes anyone feel welcome in class."
• "Great staff, awesome classes and friendly environment."
• "Staff are always friendly and the cleaners are mindful not to get in the way of people exercising."
• "Professional and helpful trainers doing the job they are employed to do."
• "Great staff, who are always very helpful and positive."
• "Good clean atmosphere!! Helpful friendly staff!"
• "Friendly personal trainers all around."

Cons:

• "Staff only seemed interested in the female members."
• "Absolute disregard towards personal space from some of the PTs."
• "The staff are also useless and always moody."
• "The management needs to stop this disgusting, intimidating behaviour."
• "Staff making absolutely no effort to clear anything away."
• "They have terrible customer service and they accuse you of all sorts of things."
• "Trainers are just there trying to pick up women."

Security and Safety

Pros:

• "I'd also be careful about taking valuables with you as there was a spate of robberies recently, fair play to Pure gym though they did deal with the situation admirably."
• "Plenty of Cleaning stations so users can wipe down with antibac."
• "The gym itself is huge, esp the multi gym section, all clean and maintained."
• "Lots of sprays and paper towels to wipe down equipment after use."
• "The cardio area is kept clean for the most part."
• "Overall nice place all equipment good standard."
• "Gym is usually kept tidy and clean."