David Lloyd Milton Keynes Reviews Summary

Customer Service

Pros:

• "Special shout out to the receptionist Megan, who was available on shift."
• "The staff are also always on hand to help when approached."
• "Thank you very much to Molly, she was very helpful to me, she’s always got a smile on her face when I’m there and always manages to cheer me up when I’ve been having a rough day in the office."
• "The staff are all lovely and accommodating."
• "The staff are welcoming and friendly and are always on hand for advice."
• "Dica met me at DL with a warm welcome great tour which was very detailed and made me feel at ease."
• "Very friendly staff and excellent facilities."

Cons:

• "Not all staff are enforcing the guidelines put in place."
• "I found her attitude unfriendly and with a bad attitude."
• "The lady who dealt with the issue from David Lloyd was very rude and really didnt care."
• "The advisors would keep calling me trying to sell me membership and never actually solve my issue."
• "The staff have no interest in safeguarding the gym from children."
• "We were met by a very stand offish lady at reception."
• "The staff here in MK were simply ignorant and too busy 'gossiping' to their co-workers."

Facilities

Pros:

• "The facilities are excellent and there are lots of little nice touches which makes the experience so much better than other health clubs."
• "Visited as a guest and was wholly impressed with the whole set up."
• "The gym has just been completely renovated with new flooring and top of the range equipment."
• "Indoor /outdoor swimming pools. Tennis & badminton courts."
• "The place is spotless and the facilities new and well-maintained."
• "One of the better clubs even amongst all David Lloyds across the nation."
• "First class gym with every facility possible from squash, tennis indoor and out, two pools indoor and out, sauna and steam."

Cons:

• "Air conditioner is broken and gym floor feel like you are in Sauna."
• "The water quality in the pool is not good - I get skin problems after every single time."
• "The showers in this club have not worked for over 3 months."
• "The changing rooms do not reflect the premium price. I dont expect things to be old and broken... i.e. showers, hair dryer, drinking taps."
• "The gym machines are outdated."
• "The floor in the family room was filthy, same in the showers, with dirty towels all over the place."
• "Broken tiles, dirty showers, dirty windows, smelly steamroom... the sauna windows are hardly ever cleaned."

Value for Money

Pros:

• "It is an investment but as a family we're here at least twice a week, and 4 times for hubby and I."
• "The value is ok if you use it a lot as they have everything you need and a bit more."
• "If you have the ££££ this gym beats Bannatyne, virgin active and Nuffield."

Cons:

• "I can’t believe that the current state of the gym is considered acceptable or offering 'good value' for members by the management."
• "Overpriced single membership £95 No Racket sports."
• "David Lloyd increased my membership 6 months into my contract... they decided to increase it by 22%!!!"
• "The price they charge for membership is disgusting over £100 pcm joke!"
• "It is expensive. The value is ok if you use it a lot... but if you don't use it regularly then it is money down the drain."
• "Way overpriced! I was paying £85 pm single membership & I wasn't even allowed to use the tennis facilities for that!"
• "Cost currently as an existing member £150. I'm told the new price if you want to be able to use the new facilities is £194 per month."

Management and Staff Conduct

Pros:

• "All around - friendly honest gym."
• "The staff is great and the trainers."
• "The stand out for me of the club, is majority of staff and their approach to inclusivity."

Cons:

• "The manager on duty, Mathew, came to us and said you are not allowed to bring your own food to the club."
• "A group of 20+ members turned up at 18:00 but there was no sign of David anywhere in DL."
• "Do they care about existing members? Absolutely not!"
• "Horrible Manager, she Shouted at me."
• "The tennis programs provided by Junior and Senior Coach at DLMK are joke!"
• "I wouldn't recommend David Lloyd clubs to anyone. They simply are a money making group."
• "Poor and Appalling service from the Milton Keynes sales team."