Address: Shady Ln., Great Barr, Birmingham B44 9ER, United Kingdom
Phone: +441213250700
Rating: 4.1
based on 107 reviews.
Staff and Customer Service
Pros:
"I have recently joined this gym and find the staff very polite."
"Really helpful and pleasant staff. Can't do enough for you."
"Lovely place and lovely staff members."
"Thankyou to Maddi and Josh at the Birmingham club for all their help and assistance in providing accurate and a first class service in helping me join at the club."
"The staff are mostly really friendly and welcoming."
"Came from London 2 use the facilities and was not disappointed. Amazingly friendly staff (pt's included) and even the punters seemed nice and friendly, maybe its a Brum thing!"
"As soon as I walk into reception always get greeted with a smile by the reception staff."
Cons:
"Really don't understand how they can justify charging so much and existing members spend time in so much filth."
"Staff are so rude."
"Reception staff are so rude, and when asked for the name wouldn’t even like to provide it, they're just full of excuses constantly."
"Some of the staff are very biased - there have been incidents where some staff members give their fav members extra free guests passes each month."
"The manager on duty rushed to me with a very aggressive attitude treating me like a criminal."
"Some staff treat you like a beggar on the street."
"Poor customer service specially from the sales team."
Cleanliness and Maintenance
Pros:
"Apart from the issues above its a very clean and friendly facility and I would recommend to friends and family."
"The changing rooms are clean enough but could probably do with updating a bit."
"Also found everywhere to be spotless so can't understand other negative comments."
"Changing rooms all clean, tidy and spacious."
"The venue felt very clean which is always great in a gym!"
"Plenty of cleaning stations so people can keep everything sanitised and safe to use."
Cons:
"Mens changing rooms, it’s like they aren’t cleaned so dirty and terrible, patches of mould throughout."
"Women’s changing rooms having mould and look unpleasant in some areas."
"Broken wall, broken mirrors, dirty/dusty floor, soon as you touch something, you have dirt all over your hands."
"Even within the Spa facilities of the gym the floor is disgusting so unclean and unhygenic."
"Absolutely filthy doesn't look like the floors have been swept or mopped for a very long time."
"The gym and changing areas are not as clean as you would expect from a premium club."
"No one appears to return weights after they use them, which means that before you can use any plate loaded machine I have to unload someone's weights."
Facilities and Equipment
Pros:
"Equipment all good and plenty of it."
"The new equipment is really good, there's an extra lifting platform now, and the functional training area is excellent."
"Nice gym with good facilities including indoor and outdoor pools. Racquet sports also available."
"The outdoor pool in the summer, the gym, the fitness classes and the children’s classes are what sets it apart from other gyms for me."
"It's a really nice gym and pool, and has a lot of additional sessions you can take advantage of."
"The club has a sauna, steam, jacuzzi and swimming pool."
"Lovely club with amazing facilities."
Cons:
"Absolutely terrible had my cousin pass out today because of no air flow throughout the gym."
"The sauna was off, few weeks back due to a broken seat and now we ended up with the sauna and the steam room being closed with no information being provided as to when they will re-open."
"But the spa is what let me down the most. It's a very small sauna, steam, and jacuzzi."
"It isn't as nice as the other david llyods and the every other day the spa facilities aren't working."
"However, some of the clientele cause the spa area not to be relaxing."
"It has a great amount of facilities, however they took down the squash courts."
"The sauna and steam room are out dated."
Value and Membership
Pros:
"Enjoyed my 14-day trial and then decided to become a member."
"Been a member here on and off for the last 20 years originally single membership now family with my wife and 2 kids."
"More than just a gym and joining was one of the best decisions I’ve made in recent years for the family."
"A great experience all round with a wonderful team of staff and instructors."
"The group exercise team deliver to a high standard and offer a wide range of classes - something for everyone."
"The PTs are knowledgable and approachable."
"The blaze studio is cool I love the mix of MMA style with the weights and cardio - a tough class!"
Cons:
"SO GUYS DONT JOIN THAT NOTORIOUS GYM."
"If you cancel your classes more than 3 times in 30 days you get a week’s suspension from booking classes…which imo is a joke…im paying £100 for that privilege."
"For the price I pay for a platinum membership, I expect a lot more."
"Shame on this gym hope it closes because they are way overpriced and tell you stuff which is a lie."
"The price however keeps rising and it's not something I can justify when there are other facilities locally that are significantly cheaper."
"3 months notice to cancel gym membership."
"I have joined this gym a few months ago I pay 150 pound a month for me and my son I had told them I will be leaving the gym they said that is fine as long as you give us a months notice so that is what I did an two months later I have a letter from arc to say I owe 500 pound."