Shardana Reviews Summary

Atmosphere & Decor

Pros:

• "The place exuded a modern and slightly posh feel, with neatly laid out cutlery, a candle, and a rose at each table."
• "A friendly atmosphere, typical of an Italian place, which hit me as I walked in and it was a positive surprise."
• "The restaurant was beautifully decorated, neat and clean."
• "Lovely hidden Italian restaurant. Great contemporary surroundings, very clean and well organized."
• "Absolutely wonderful place - service is immaculate and all the staff go out of their way to add a personal touch to the service."
• "The place is nice but wasn’t as cozy as other Italian restaurants in the city."
• "The decor is quite basic and the place feels a bit cold."

Cons:

• "It was cold they didn’t use the AC."
• "Really disappointed, very noisy."
• "Extremely disappointed with a dishonest answer when I was asked where I'd like to sit."
• "I found the restaurant to have very little ambience and very uncomfortable chairs."
• "I went at lunchtime on Friday and there was no atmosphere at all."
• "Staff and some customers were glued on the screen to watch football."
• "Then there was the rose! The rose decorating our table had its poor leaves drowning in an overfilled container!"

Service

Pros:

• "The staff were very attentive & helpful too."
• "Service is friendly, efficient and enthusiastic."
• "The service was excellent."
• "Friendly staff. Prompt service."
• "The staff were friendly and helpful."
• "Very accommodating because we hadn't booked and it was a busy Saturday night. Outdoor seating with the heaters was great."
• "The staff was very friendly and attentive."

Cons:

• "I was absolutely flabbergasted with the rudeness of the waitress."
• "Limited choice for ice cream on the menu, expensive and rather laid back unprofessional approach."
• "We were welcomed by a staff member complaining that she wanted to cancel our table."
• "The only downside was that as they got busier they forgot about our table."
• "Took 10 minutes to ask us for our drinks and only came to ask for our main order after we asked for the bill after another 10 minutes."
• "We were not attended during 30 minutes, in which we would have liked to get another drink."
• "Waited a very long time 1/2hour+ for our order to be taken."

Food Quality

Pros:

• "The pizza was amazing."
• "The pizza and pasta are the real thing!"
• "Their pasta is made fresh and there's a fantastic selection of wines to compliment the food."
• "Best food in Guildford!"
• "The food was beyond excellent and the staff were polite, well paced and happy to help with any allergen related questions."
• "The food was excellent and had nothing wrong with it at all."
• "The quality of ingredients used, as well as the preparation technique, was well reflected in the dish."

Cons:

• "The ravioli was nice but lacking....in ravioli!"
• "Sauces arrived and they were all packets that you would get in Burger King/Mac Donalds."
• "However the food was very disappointing. Expecting homemade style Italian cooking."
• "The pizza was dry and needed a sauce to compliment it."
• "The pasta with clams, if you have strong taste pls choose another dish as it’s quite light."
• "The Tagliatelle Blue arrived and tasted of....nothing."
• "Mussels overcooked by some way; gritty sausage pasta (assuming gristle) and sloppily presented; desert was on the distinctly boring side of mediocre."

Value for Money

Pros:

• "They work hard and the food is worth the money (it's honestly not the priciest either for the quality and quantity you get)."
• "Food offer is of different types of pizzas and Italian meals, at a reasonable price."
• "Overall, the food is not cheap but the food quality and service match the value."
• "Despite the ambience of the place and the quality of food and service, prices were surprisingly low."
• "Value for money to boot!!"
• "Service very friendly and inexpensive meals with pizza or pasta possible as well as full on Italian dishes."
• "The food was absolutely 5⭐️ for affordable price."

Cons:

• "Limited choice for ice cream on the menu, expensive and rather laid back unprofessional approach."
• "Food and drink expensive. Head waiter impatient, abrupt and generally rude."
• "Yes, it was around three pieces for 12 quid. That's £4 per piece!!!"
• "Food was okay but not as good as I'd hoped service was excellent very kind and top notch but still food was laking in flavour and taste not worth the price."
• "Some of the portions of other dishes were smaller than the diners expected."
• "I had king chilli garlic prawns tasteless."
• "My pizza was soaking in mozzarella water the portion of the starter was the same as the main!"