Gusto Italian Reviews Summary

Food Quality

Pros:

• "The food was absolutely gorgeous hoping to return soon."
• "Food is delicious. I had Caprino Sourdough Pizza with house wine."
• "Good quality food, well decorated and very clean."
• "The cut of meat was really good and cooked to perfection."
• "The food was delicious, hot and well presented with plenty of choice."

Cons:

• "The pizza was nice but went cold very quickly."
• "Chips are expensive for the portion you get."
• "Meat (Chicken and beef fillets) wasn't very special, in fact, it was quite plain."
• "I don’t mean to be a Karen but honestly visiting Gusto was the worst experience I’ve ever had."
• "Food was OK but served tepid, not even warm."

Customer Service

Pros:

• "Amazing customer service and creative cocktails."
• "On the evening the staff that looked after us were outstanding."
• "The staff were very polite; it was a busy place but it was ran pretty smoothly."
• "Our first experience here was so good... friendly staff.. amazing experience 10/10."
• "Would visit again, but on a special occasion as a little pricey for portion size."

Cons:

• "Regularly forgotten about. Drinks and food left on the table for prolonged periods."
• "Long periods, 10/15 minutes between empty drinks and being asked for our next one."
• "The place was so cold we kept our coats on the whole time."
• "Walked into the place at lunchtime... completely empty. Stood waiting for a few minutes and there was no one around."
• "First time in and a busy Friday night... person who had allergies felt excluded as their food came out after everyone else's."

Ambience and Decor

Pros:

• "The place looks lovely from inside."
• "Really nice place to eat, well decorated."
• "Beautiful interior design as well as the food."
• "The atmosphere was great, the perfect lighting and tasteful design create a relaxing mood."
• "From the moment you step inside, you'll be greeted by very charming and efficient staff."

Cons:

• "Don't let the nice setting fool you... Nice building that's the only nice thing to say."
• "Very few items on the menu... Waited half an hour for 2 cocktails."
• "Had to wait for my booked table, when we eventually got it we had to set it ourselves, with no glasses."
• "The place was very quiet and we were told that they do not cater for large parties."
• "Beautiful place with nice people but little bit disappointing."

Value for Money

Pros:

• "The glorious smells from outside will let you know you've arrived at the right place."
• "Great first 20 minutes. Starter and main were delicious."
• "I love it here. The food is gorgeous. And I love that they have so many biscoff options."
• "Came here on a Monday evening for our anniversary. Decor is lovely, nice atmosphere."
• "The waitress tried to tell me that I had had a whole burrata on my pasta and charged me the price for the starter."

Cons:

• "Would visit again, but on a special occasion as a little pricy for portion size."
• "Starters came out before drinks which took far too long, almost 45 minutes restaurant was practically dead too."
• "Food was good but served tepid, not even warm."
• "The place was very quiet and we were told that they do not cater for large parties."
• "Food is good but terribly overpriced, we spent over 60 pounds for two people with Jan promotion."