Zizzi - Guildford Reviews Summary

Service

Pros:

• "Service was quite good, friendly and polite."
• "Service was really good. Waitress on one of her first evenings was really polite, attentive and very clear."
• "Our waiter was very attentive."
• "The staff were friendly and attentive."
• "The service was great everyone who served us had a smile on there face."
• "Waiting staff are friendly and obliging."
• "The service was great, quick, friendly, yet professional."

Cons:

• "Worst dining experience. Came in the restaurant, and there were lack of staff."
• "The service was a bit slow but the waitress was most helpful."
• "Waited 40 mins between starter and main."
• "Service was terrible."
• "Was not impressed we had to wait over an hour to even get our starters and then none of the party liked their mains as it was all cold."
• "Had to wait for 15 minutes or more at off peak time for placing order."
• "Service was painfully slow and after ordering 3 main pasta dishes one was hot, one was warm, and one was cold."

Food Quality

Pros:

• "Good food."
• "Food amazing- mix of vegan (separate menu), standard and kids menus."
• "The food was excellent well prepared and presented the children's menue was very good with wide choice."
• "Authentic Italian pizza in every way, from the cooking to the service and to the food it was all perfect."
• "The food was delicious and well-presented."
• "The food was well presented, hot & full of flavour."
• "Food was in line with the menu, hot and enjoyable."

Cons:

• "The food was average at best, the biggest shame being that the pasta was very overcooked."
• "The crab callenoni wasn't that great to be honest."
• "Food was ok, lost its edge a bit, I'd say, and my spaghetti was all lumped together."
• "We are vegan and heard that Zizzi has a good vegan menu, but the pizza was so bad that both my kids left it."
• "Food was poor and bland."
• "Food was mediocre. My garlic bread didn't taste of garlic!"
• "The food was poor to average and the 'three cheeses' starter, was more like emulsified glue."

Atmosphere & Accessibility

Pros:

• "Atmosphere is great (especially as it seemed like it was Christmas Party Night) and felt very comfortable where we were seated."
• "Lovely atmosphere, lovely food and a good time had by all."
• "Love the atmospheres at Guilford with friendly staff and quick service."
• "Italian cuisine in a well-finished spot. The decorations are pretty."
• "Restaurant had a good atmosphere."
• "Love the location and atmosphere and the interior design with its tall ceilings."
• "This is an absolutely beautiful restaurant. Grand entrance, ridiculously tall ceiling."

Cons:

• "Personally, the restaurant was way too hot for me."
• "The guildford restaurant is not easily accessible to those to struggle with stairs."
• "The toilets are up a flight of stairs for any with mobility issues."
• "The floor out front is tiled and VERY SLIPPY when wet."
• "Too noisy to have a conversation."
• "It was quite noisy as well, but to be expected on a Saturday night."
• "Only downside worth mentioning was, the tiles on Ladies' loo floor."