"Kat had been amazing from the start and although I've had a few issues with the car has always been attentive and helpful and got the issues sorted."
"Bradley managed the purchase and was extremely helpful from day 1."
"Brad is very knowledgable, friendly and passionate."
"Bradley couldn’t have been more helpful from start to finish."
"Bradley Coates, our Sales Executive, always goes above & beyond to make sure we are well looked after and keeps us in the loop with every step of the process, he is a huge asset to the team."
"Bradley made everything super easy! He was professional courteous and friendly."
"Bradley was fantastic at keeping in touch with me during the process of buying a car!"
Cons:
"I also have been waiting for 8 months for a boot cover that goes over my spare wheel which I STILL haven't received."
"Quite frankly I think for the amount that I have spent on this car, Audi Southampton should do better when it comes to their pre-sale checks and after care."
"Could have been a system discrepancy but coupled with the over charging its very poor service."
"It’s been the worst after care service I have ever experienced."
"The worst service ever I’ve tried to book my car for break fluid change and the booked 1 month in advance took another Audi for diagnostic got charged and never found the fault."
"All they care about is taking your money and making sales."
"The service after buying my car has been shocking..."
Delivery & Handover
Pros:
"He got our new car delivered and ready in record time."
"The car itself was beautifully prepared and the whole service from start to finish, superb."
"Hand over was quick and easy, couldn’t be happier with our new car!"
"The handover process was really easy and the car has been great so far."
"Brad made the whole process easy, from the early discussions right through to collection."
"He put every effort in to make the handover of the car a really special moment."
"The handover process with James was perfect and very easy."
Cons:
"On the day I arrived and booked into the systems at around 8.15am and then there was some confusion as I was assured previously that the work on the new gearbox undertray would be not be charged to myself in line with my warranty but the service manager and service advisor in question stated that this would be a cosmetic issue being completed today and chargeable to which I was really taken aback by."
"When I bought the car one of the tyres also had a split in it, however this was not not obvious until it was driven off the forecourt."
"This means I can’t use the boot as there are exposed cables in this area of the car."
"They threw my old private plates in the bin."
Communication & Professionalism
Pros:
"Miroslav was a pleasure to deal with professional and personally!"
"Bradley's amazing service again! Friendly, helpful and attentive - no matter what my needs were."
"Tim Piccirillo... wasn't pushy, was professional, attentive and provided regular updates."
"Brad... was knowledgeable, personable and showed a willingness to answer all our questions."
"Bradley, who is customer focused, very knowledgeable, extremely professional and an all round nice person."
"Bradley and his team were great. Bradley took time to sell the car and explain its features."
"Bradley was amazing from start to finish and went above and beyond to make sure we were extremely satisfied."
Cons:
"Couldn’t believe how appallingly we were treated today when going in speculatively to look at the Q4."
"Their services department should be able to pick up the phone to be able to cancel or even book an appointment for a customer."
"Audi as usual has rejected the 12 years body work warranty after reporting the corrosion on aluminium body work in A6 from 2016 what a joke."