Address: Gloucester Rd, Patchway, Little Stoke, Bristol BS34 6QB, United Kingdom
Phone: +441172293332
Rating: 4.8
based on 137 reviews.
Customer Service
Pros:
"First time using MG cars and Dan B was amazing. Efficient and very attentive to what I was looking for."
"Smooth transaction throughout. Dan Lammiman is a great salesman. Not pushy and extremely helpful."
"Great customer service from Dan Lammiman. He was extremely helpful and efficient."
"Dan L has restored my faith in car salesmen - quick to respond to queries, friendly and prepared to go the extra mile."
"Dan Blewett was amazing from pre-sales all the way through to completion. He wasn't pushy and explained everything clearly."
"Absolutely over the moon with are new car… the service was fantastic from start to finish. Dan was great at going through everything."
"From start to finish Dan Blewett the sales advisor gave us the best service I have ever had when buying a new car."
"Dan was amazing throughout the whole process getting myself and my partner the best deal possible."
Cons:
"ABSOLUTELY AMAZING service all the workers are caring and extremely passionate about making sure they can help as much as possible."
"After buying our 71 plate MGzs EV in June, the salesman Dan Blewett could not have been more helpful in getting the app MGiSmart to work on my husband's phone."
"Worst experience with one of sales representatives. Denied me a test drive as I was not ready to buy a car on the same day."
"ABSOLUTELY AMAZING service all the workers are caring and extremely passionate about making sure they can help as much as possible."
"Picked up my new car on Friday- couldn’t be happier with the car itself. However service from sales department needs some real improvement."
"They were amazing leading up the purchase of a new vehicle, they really put in the effort to close the deal. UNFORTUNATELY little did I know at the time, that once the purchase had been completed, I'd be thrown in the deep end."
"Took my car in with an indicator problem on 23rd Jan. Needed to book it in. They said they would email me..it's now the 27th and have heard nothing...now booked elsewhere!!"
Product Quality
Pros:
"We love our new car!"
"The MG ZS is fantastic and has been a great few weeks enjoying driving around in it."
"We have just purchased an MG HS PHEV. The process was exceptional, Dan Blewett has been extremely helpful."
"The car is a dream to drive, comfortable and responsive."
"I got my new MG HS today beautiful car. My salesman was Dan Blewett."
"Collected our MG 5 yesterday having chosen it 3 days before. Best experience of buying a car I have ever had."
"I bought a car and dealt with Leighton at MG North. It was a very quick and painless end to end transaction."
"Brilliant Service received, Ashley Streeter dealt with everything and communicated really well."
Cons:
"Due to the problem with my car (MG HS 23 plate), I could not use it for the 15 working days I had to wait before I could get my car into the garage."
"If you’re looking for a test drive and going be using a company scheme make sure you don’t tell them as they’ll come up with some made-up story about them not being able to provide insurance unless it’s a personal purchase."
"Picked up my new car on Friday- couldn’t be happier with the car itself. However service from sales department needs some real improvement. Terrible communication."
"ABSOLUTELY AMAZING service all the workers are caring and extremely passionate about making sure they can help as much as possible not only are they extremely understanding they also go beyond to make u feel important."
"Very pleased with my new MG 5 but seriously underwhelmed by the customer service. I had poor support when I had to take the car in for a safety recall."
"I have now had a complete failure of the infotainment system and it's going to take a month before I can get them to fix it."
"Sales team - great. Service team and Aftersales are an absolute joke - my brand new MG HS has a fault that they still haven't sorted."
Communication and Follow-Up
Pros:
"This site tends to be very crowded and finding a parking spot can be a bit of a challenge."
"Dan has been excellent. If you are looking to purchase a new MG then look no further than Drive MG Bristol."
"Dan L has restored my faith in car salesmen - quick to respond to queries, friendly and prepared to go the extra mile."
"He made sure we were looked after and understood the process. A refreshing car sales experience - top work from Dan!"
"Purchased a new MG ZS from Dan B, he was amazing from pre-sales all the way through to completion."
"Great communication from this team, from entering the building, to understanding the car, from talking about options re payment."
"Fantastic service from Dan today. Quick and easy transaction and only too happy to help!"
"A 5 star service from Dan 👍🏼👍🏼"
Cons:
"ABSOLUTELY AMAZING service all the workers are caring and extremely passionate about making sure they can help as much as possible not only are they extremely understanding they also go beyond to make u feel important."
"ABSOLUTELY AMAZING service all the workers are caring and extremely passionate about making sure they can help as much as possible not only are they extremely understanding they also go beyond to make u feel important."
"Picked up my new car on Friday- couldn’t be happier with the car itself. However service from sales department needs some real improvement. Terrible communication."
"They were amazing leading up the purchase of a new vehicle, they really put in the effort to close the deal. UNFORTUNATELY little did I know at the time, that once the purchase had been completed, I'd be thrown in the deep end."
"Took my car in with an indicator problem on 23rd Jan. Needed to book it in. They said they would email me..it's now the 27th and have heard nothing...now booked elsewhere!!"
"ABSOLUTELY AMAZING service all the workers are caring and extremely passionate about making sure they can help as much as possible not only are they extremely understanding they also go beyond to make u feel important."
"The aftercare is A NIGHTMARE, at times, I'd would be calling up to three times a day, each time having to explain the situation all over again, only to be told I will get a call back.... which of course never happened!!!"