Isaacs On The Quay Reviews Summary

Location & Atmosphere

Pros:

• "Lovely looking pub in a great location."
• "A great venue if you have visitors looking to see the Waterfront, Marina and some night life."
• "The environment either on the waterfront ground level or up the deck is amazing on a bright day."
• "Fab location on the Waterfront - good selection of beers - some from the local microbrewery at Briarbanks."
• "An absolutely stunning pub restaurant set against the beautiful marina in Ipswich."
• "Beautiful outdoor looking over Ipswich docks."
• "This place is right on the quayside and has fantastic views."

Cons:

• "It was as cold inside as out and on a very chilly day, everyone was wearing coats and hats."
• "Much of the place felt ‘tired’."
• "However, it's a really odd and confusing layout, where 6 tiers are spread over essentially 2 floors. Very odd."
• "Isaac's is far from disabled-friendly. It is largely upstairs, the floor up there very uneven."
• "The automated doors near the domes were locked so couldn't get into the building when we were outside."
• "The entry guy, absolutely rude, perhaps tired from the bank holiday before, app struggling to connect, other people had same bad app experience."
• "Cold plates equals cold breakfast, there is more fat on the leather type bacon than meat."

Food Quality

Pros:

• "Food was good and not too expensive."
• "Every dish was well seasoned and tasted very nice."
• "Big food portions which is great if you are hungry."
• "Food was great, tasted good and large portions."
• "The food far exceeded out expectations and the portions are big, much bigger than you would normally get at a wedding venue."
• "The food was very good. We both had the fish and chips. The batter was nice and crispy and the fish nice and firm."
• "Food- outstanding. In fact it exceeded our expectations. We both ordered a full English breakfast and thoroughly enjoyed every bite."

Cons:

• "Not the best meal I've ever had at Isaacs. The jacket potato was lukewarm and quite hard."
• "The food we ordered came out lightning quick, however it wasn't great quality nor was it worth the price we paid."
• "The food i had was pretty far from great though. It tasted like it had been heated up in the microwave and plopped on a plate."
• "The last two times it has been awful, cold plates equals cold breakfast."
• "Food can take a while to come and quality does vary and also who's cooking too."
• "Food a bit disappointing for price."
• "The food was mediocre at best, characteristic of pub chains, it all seemed microwaved."

Service

Pros:

• "Service is really quick, by friendly, happy waiters/waitresses."
• "Staff are brilliant."
• "Visited on Ipswich football home game so was busy but that never effected the speedy good service."
• "Great service by the staff."
• "Staff are always very friendly!"
• "Staff all seem to know their roles and very polite and confident."
• "Staff were helpful to recommend dishes and gave an open and friendly welcome/service."

Cons:

• "Friendly team but the food was cold and wasn't respecting our special requests."
• "Had to stop a waitress after 25 minutes to find out where my order was (1 pint)."
• "Surly, condescending staff member with chipped black nail varnish trying to make me feel stupid rounded the experience off perfectly."
• "Exceptionally slow service even though pub was very quiet, took about an hour just to get through door and order a drink."
• "Usually love this place but it's been sullied by our most recent experience, ordered before everyone else on my table. Everyone's came, 45 mins later went to go speak to a staff member to receive 'I'm about to finish can't help' and 'well I don't know' from two different staff members as a response."
• "After waiting over forty minutes for our food I complained explaining we had tickets for a show."
• "Service was atrocious, especially as the the place was practically empty!!"