London Motor Sports Ltd Reviews Summary

Quality of Repairs

Pros:

• "The guys were super helpful and fixed the damage perfectly in a very short period of time."
• "Repairs were done on the committed time on a very high standard."
• "Got my Vauxhall Corsa fixed after it started losing acceleration and shaking while idling. All problems went away."

Cons:

• "In the process of fixing a low oil pressure issue, my steering rack was almost coming off."
• "They charged 3000 pounds for body work, that they had to do 3 times."
• "The welding work performed by LMS was horrendous. The part they welded on my exhaust was improperly done."
• "The car was still showing warning after the third time they tried to fix it and the front was not right."

Customer Service

Pros:

• "The receptionist was very polite and helpful."
• "Very experienced staff, well trained and cooperative especially customer service."
• "They kept me updated on the ongoing repairs."

Cons:

• "They refused any fault on their part again when contacted the next day after noticing issues."
• "Company is now not taking any liability for issues with the clutch system."
• "Extremely poor communication, had to chase them up every day."
• "They don't take card payments, very aggressive and did not show any respect or ability to take a customer's complaint professionally."

Pricing and Charges

Pros:

• "Good affordable prices and reliable quality with good customer care service."
• "The price was reasonable."

Cons:

• "Quoted me 1100 and then charged 6.5k for repairs of exactly the same job."
• "They charged 3000 pounds for body work, that they had to do 3 times."
• "Long story short, whatever quote they're offering you, prepare for them to double it when you go to pick up your car."

Professionalism and Integrity

Pros:

• "The person who showed me around the car was incredibly professional, helpful, and kind."
• "From start to finish, the staff were courteous, professional, and knowledgeable."

Cons:

• "The most unprofessional business. Avoid in every way possible."
• "THIS IS THE WORST GARAGE I HAVE EVER BEEN TO - TRUST ME WHEN I TELL YOU THAT ALL POSITIVE REVIEWS ARE FAKE."
• "I was worried when I saw such reviews for them, but I gave them a chance and guess what they were dishonest and unreliable."