Perfect Touch Performance Reviews Summary

Customer Service

Pros:

• "I was consistently updated with great customer service and the works were explained to me in detail."
• "It's evident that they deeply care about their customers."
• "Gabs & Claudio have been great in dealing with the car and keeping in constant touch with both me and my Son to advise on every stage of the work being done."
• "The guys stayed in touch with me every step of the way, answered all my questions in a way that I could understand and really did go above and beyond to make sure I was a happy customer."
• "I'd like to extend my gratitude to Mr. Barry, who patiently walked me through all the issues my car had and maintained constant communication throughout the servicing procedure."
• "Both Barry and Gabs are very knowledgeable and know their cars inside out."
• "The team talked me through every step and detail which really helped."

Cons:

• "The steering line ordered didn't fit, but I was still charged labour to put the old one back and left with the leak problem - they couldn't get this fixed."
• "Will not be using them again."
• "They didn't ring me to advise it was ready so almost had the car locked in overnight."
• "When i asked how much the alignment was out i was told that they don't know."
• "!! DO NOT TRUST !! Perfect Touch destroyed my car!!"
• "When this came to light instead of apologising and fixing it they started arguing with me about the settings!"
• "Several emails sent and ignored. I wont be returning."

Quality of Work

Pros:

• "They do excellent work, always have been impressed and always pick up the phone when I call fit me in."
• "Had the car booked on for some power runs on the dyno to see how the new map was running. All the staff I spoke to were so friendly and helpful."
• "They also performed an excellent oil change service, including engine flushing, filter replacements, and fresh oil fill."
• "These guys are the best. Always able to turn around a car quickly and at a reasonable cost."
• "The technician who carried out the balancing did so brilliantly."
• "The DPF initially resisted the remedial work, but, as always, the expert technical work of Perfect Touch overcame the problem."
• "Really good experience with this company. It turned out my vehicle didn’t need the expensive work carried out as the issue was much smaller, the garage was honest about it and only charged for the work taken."

Cons:

• "I have no way of knowing if they even did the repair they say they did."
• "For the prices charged, I expect better."
• "AVOID! Poor workmanship."
• "I regret using them, and I advise anyone to be very wary of them, their work, and their upsetting tactics."
• "Ended up with more problems than desired."
• "The cylinder inspection resulted in no results in writing until I chased - twice."
• "Please be very wary from these two crook brothers gabs and claudio."

Value

Pros:

• "Fair prices and a garage you can trust."
• "Their prices are quite reasonable particularly for the level of service and professionalism and I will definitely be using them from now on."
• "I was quoted £1500 for work from my local BMW main dealer in Bishop’s Stortford for work but found Perfect touch performance and I’m so glad I did... my bill was £561."
• "Now I know it sounds expensive, but really they're comparable in cost to your local garage in terms of labour."
• "As usual they did a perfect job at a fair price."
• "Perfect touch replaced everything and used Brembo components for substantially cheaper."
• "No nasty surprises on the bill - even though they did a little extra."

Cons:

• "After a courtesy health check it unfortunately turned out our vehicle needed A LOT more work than we were aware of."
• "They are rather expensive for parts and labour but they do very good work."
• "I can't afford to just take it to the first garage to then be stung with crazy prices."
• "Put a car in for a map, they ended up having the car for 3 months, at the cost of 1600 pounds."
• "When they called to tell me the was ready they then told me that the repair had not fixed the issue."
• "Only issue is i was promised an estimate some weeks ago for an number of issues on my wife's C4 which has yet to materialise....."
• "No he couldn't provide one."

Accessibility

Pros:

• "I am thrilled to have discovered 'Perfect Touch.' Their exceptional service has won my trust, and I'll be relying on them for my BMW's needs from now on."
• "They deal with an incredible range from Bentley to BMW, Porsche to LandRover but they definitely know their stuff."
• "They showed me around their facility, explained their concept and the length of time that they have been in the Auto business."
• "Fantastic purpose built facilities."
• "Great service, very friendly."
• "I got a curtesy car while mine was in the garage (not many garages offer this option)."
• "My car drives like new again and I will definitely be using Perfect Touch in the future for all my cars."