Category: Car repair and maintenance service London
Address: 18 Corby Rd, London, NW10 7AH, United Kingdom
Phone: +442089655014
Rating: 5.0
based on 110 reviews.
Customer Service
Pros:
"Roger & Andy provided great customer service and explained to me in simple terms what was required to remedy the fault."
"Always a fast friendly and efficient service."
"They provide excellent and personal customer service, offering sound, pragmatic advice and really good quality work."
"I really appreciate the customer service and they always answered my calls taking time to explain things to me which was really reassuring."
"Superb customer service, perfect communication, and an excellent job."
"Andy and his colleagues are knowledgeable and friendly and you can rest assured you are leaving your car in safe hands."
"A London garage that lives and breathes customer service and satisfaction, from the moment you ring in distress to the moment you collect your pristine car and no-surprises invoice."
Cons:
"No job is too big or small for them."
Honesty and Trustworthiness
Pros:
"Fantastic honest and reliable service!"
"They give honest expert advise and solutions. True professionals."
"As a lady driver it’s hard to find trustworthy mechanics… but they took care of my car from start to finish and were super helpful and more importantly HONEST in every way."
"They are honest, reliable and all the work they do is to an excellent standard."
"Not only is the service and information they provide useful and informative, Andy and his brother Roger are genuinely nice people and very honest."
"These are most genuine, honest, straight and quality guys you will ever find."
"They find innovative solutions to problems and most importantly they are honest."
Cons:
"the first mechanics I have ever had who I trust entirely and implicitly to tell me straight how things are and then to fix it."
Quality of Work
Pros:
"Their professionalism and handiwork saved the day and I finally got the car I thought I bought."
"All work was completed quickly and to the highest quality."
"The car you have finished looks as good as new."
"They never shy away from a challenge and always produce excellent work."
"The colour match and paint finish were absolutely perfect."
"They are reliable and turn around the jobs really quickly."
"They have done my servicing, mechanical issues and bodywork, all to the highest standard."
Cons:
"Prices very competitive and I was always treated with utmost respect and courtesy."
Value
Pros:
"The cost of my job was considerable and over half the value of the car, but now I have confidence I can drive the car without problems for another 30000 miles and have my piece of mind back on a second hand car."
"Prices are very transparent and go extra miles to get the job done!"
"They service low and high end vehicles and make you drive away thinking every penny spent was worthwhile."
"They offer outstanding service and good value."
"They will tell you what is worth doing and charge you a reasonable rate too."
"An honest garage with the highest standards. Immaculate bodywork on my car, in record time, excellent value for money and all done with courtesy and a smile."
"Very clear from the start about the costs involved, work always done on time, super friendly, overall experience is just great."
Cons:
"Andy recommend replacing it, the cost was a factor but he said that I made right decision."
Communication
Pros:
"I was kept informed about what work was being done at all times."
"I was fully explained what and how it all happened to have my car looking good and feeling good again."
"I really liked the text and email alerts advising on the progress of the repair."
"Roger fully explained the process of the work that was needed for my vehicle thoroughly and also kept me updated with phone calls and emails throughout."
"Step by step daily email communication to report progress and investigation strategy and projected cost implications."
"The treatment that I was given was very good and the problem-solving was fast and straight to the problem without wasting my time and with the good customer service."
"Andy the dpf doctor explained in detail the approach they take for a ‘first time fix’ which was very reassuring."
Cons:
"They arranged for the recovery of my car as it was undrivable and diagnosed the issue very soon after it was with them."
Additional Services
Pros:
"They also very kindly changed a fog light for me without charging for the labour."
"You can get a courtesy car if you book in advance."
"BTW thanks for washing and vacuuming my car before handing back to me."
"They fixed problems other mechanics couldn't, they provide a courtesy car to drive whilst your car is being fixed and a complementary valet for high costs jobs is also included."
"They turned around my car in 24 hours and even gave it a wash! I am one very happy customer and haven't stopped singing their praises to everyone I know!"
"They will patiently explain what is wrong, recommend the most effective (and economical) repair, and lend you a courtesy car while your car is being repaired."
"Andy has also asked (offered) me to bring the car back after 10 days to check the dpf blockage level."
Cons:
"They also offered to check this for me going forward."