First Aid Wheels Reviews Summary

Customer Service

Pros:

• "Highly recommend not just for the premium job they’ve done but also their customer service, politeness and upfront & honest way of working."
• "Polite informative and friendly staff who are extremely confident and know what they are doing."
• "Gosha on the front desk was really helpful and friendly as were the technicians."
• "The staff are very helpful, friendly and professional."
• "Very nice, and efficient, team there as well. Particular thanks to Gosha and Paul."
• "Very professional service, polite, fast, and incredibly helpful."
• "Kai and the team were very friendly and really efficient."

Cons:

• "I don't know how this place got such good reviews honestly. Shocking and unprofessional and I'm from ends."
• "The staff were very rude and verbally aggressive towards me when I went in to resolve the issue."
• "These people do not have any customer skills whatsoever. Dropped my car to have all 4 alloys returbed and calipers painted.."
• "We were explained different price verbally, but after the job was done were given double the bill than what was told earlier."

Quality of Work

Pros:

• "Just wow, the photos speak for themselves, they look just like how Porsche would do it from factory, absolutely stunning finish."
• "Great quality wheels, looked brand new, did a great job matching the original paint."
• "The quality of the work is perfect and staff is extremely helpful."
• "The new wheels look every bit up to BMW OEM standard."
• "The quality of finish on the wheels looks every bit as good as new - better in fact - and being powder coat, more durable."
• "They repaired my alloy to such a high standard, you’d never know anything had happened."
• "The wheel looks stunning and now back to showroom condition."

Cons:

• "Had two wheels refurbished. Wasn't 100% happy as there were a few noticeable spots and a small area with uneven paint."
• "Stay away from these guys at all costs. They repaired a diamond cut Alloy wheel on my Mercedes A Class and when I returned the vehicle back to the leasing company they charged me for a whole alloy as the repair was done to a poor standard!"
• "These guys doesn’t do professional service as they preach, they refurbished the alloy wheels of my car and it’s starting to peel off after just 3 months."
• "They use low quality paint. After a few months, the rims look bad."
• "Literally after one month of wheel repair, the air is leaking from same crack, presume it was not welded properly."

Value for Money

Pros:

• "Used the wheel exchange service for my Tiguan r line. Cheaper than having them refurbished."
• "The published prices are extremely fair, especially so for a specialist company in London."
• "If they have an exchange set of alloys in stock I think it's a great service and compares very well to the cost."
• "All for the same price or less than having my wheels refurbished."
• "Would recommend 1st Aid Wheels to any one, oh and cheaper than my local wheel refurb shop quoted by miles."
• "The price given was very good, with a small discount as well!"
• "The price for all this work was very fair and worth every penny."

Cons:

• "I made appointment for wheel straightening and I was told £87. I got there and then they have told me it is not £87 but actually £130."
• "THEY SAY DISCOUNT BUT THEN THEY DONT PROVIDE VAT INVOICE."
• "Price is High, however so is the quality of finish."
• "Not the cheapest but well worth giving them a visit!"
• "I was told to pay £125. I find it against the business ethics."