"One of my packages came damaged, I sent an email and had a response very quickly and then had a new package delivered within 24 hours."
"Excellent service - they always answer the phone and are really helpful - I messed up my order and they called to help me put it right."
"Great Company!! I had an issue with incorrect shipping and Mariam from customer service was excellent in helping resolve the problem."
"Unfortunately the wrong goods were delivered, after having spoken to your customer services department the delivery was picked up and the correct goods were delivered."
Cons:
"Ordered items 6 weeks ago and still no sign of them. Spoke to customer services 3 weeks ago who said the goods were packed and would be delivered the following day."
"I would give 0 stars if I could my ordered was since 22nd December and they estimated delivery was between 03-15 January."
"The worst service ever. I have ordered from them multiple times and they never mention about allocating stock because they often don’t have products they sell."
"I have used VioVet for a while but absolutely will no again in future. I placed and oirder for medication and paid for express delivery."
"Joke of a company. Needed special food for my cat so ordered off these. Nearly 3 weeks and still waiting."
"Terrible experience. I ordered a feed bin and paid over five pound for express delivery. After a week it had not arrived."
"Order placed 3 weeks ago - delivery was forecast as 5th to 17th Jan - waited patiently allowing for their move and knock-on disruption but nothing has arrived."
"The speed the order was dealt with was very impressive and communication was good. The courier let me down by not delivering on the day promised."
Pricing and Value
Pros:
"Competitive pricing, prompt delivery. I've been a customer for 10+ years & no issues."
"Excellent communication, well packaged & on time. Got a really good deal on them so ordered a few packs."
"Great prices for chicken feed, a lot more value for money than other online stores I've bought from so I'll certainly be using yous again."
"Very pleased to have come across Viovet online. Having a diabetic dog is costly but being able to purchase his diabetic dry food from here has significantly helped reduce that cost."
"Website easy to use. Excellent prices & range of products. Checkout quick & efficient."
"Great prices, everything in 1 place. Dispatch time a bit long this time but it is Xmas usually I receive my order in a week."
"Brilliant start to finish, products I needed at good price."
"Great product availability and pricing. Ordering from website easy to use. My order was slightly delayed due to the busy Christmas period, however I was kept fully updated."
Cons:
"Ordered some dry cat food at the end of November with delivery expected by mid December. Eventually arrived mid January due to not being in stock, then delays sending due to the festive period."
"This item was despatched promptly but I must add a note of caution. Delivery was by Royal Mail and 2 days prior to receipt I received a text message (marked as being from Royal Mail) to say my parcel could not be delivered as the address was not clear."
"Order placed for (in stock) dog treats for Christmas on 2 December 2023 with an estimated delivery of 11 December 2023. By the 12 December I still hadn't received an 'order dispatched' email (or any communication at all from the company) so contacted customer service to ask where the order was."
"The first time I ordered from viovets I had no problems and accepted the delivery takes a week. 2nd order made with that in mind given 1 product is for my 28year old mare so ordered in plenty of time., Order status after 9 days said "allocating stock", emailed viovets when dispatch would be, still allocating stock, and still within estimated delivery time."
"Goods are exactly as I ordered and as displayed on the website. Ordering process was easy to follow, though just a little sluggish, ordered and received items within a few days very pleased with both the ordering and delivery service."
"Sell products that are out of stock without telling the customer at point of purchase. Fail to deliver on the date they promised as a result. No real process seemingly in place to resolve issues and expedite delivery to make up for failed promises."
"Awful service. Have been a satisfied customer for years. But something has changed. Delivery options have changed. Much slower. My last order never appeared. After a week I made enquiries to be told they were still waiting for stock. After two weeks they cancelled the order without mention! No compensation or future discount offered when I responded. Not even an apology. Woeful."
"Placed zn order the 27th December, stock not even allocated by 18th January despite being told by email a week ago that I would receive by yesterday, the email even took a week to answer, think I will be finding elsewhere to shop, shame as I have been a loyal customer for years, definitely not an isolated case either, lots of complaints on social media and comments deleted, certainly avoid until they get their act together!!"