"I've noticed a remarkable improvement in my cat's fur quality and her general conditions."
"Not only do both of our dogs love this food, we have seen a significant improvement in their health, coat and weight."
"Since changing his food over to Bella and Duke, he has been a completely different dog. Never sick, loads of energy and shiny coat."
"Stanley keeps a beautiful coat and keeps very sleek and agile. No bad breath or really smelly poo."
Cons:
"Be careful, this food may make your dog very sick. First batch ok, second batch caused severe diarrhoea."
"Our dog did not get on well with this diet (she is very picky) but we were very happy with the customer service received."
"Consistent issues with our order time and time again. Wrong items being sent previously, complications/delays due to change of delivery company."
"Despite feeding the correct amount, both my dogs started to lose weight about October last year."
Customer Service
Pros:
"Bella & Duke have an excellent customer service but I had very few issues which comes to show the high level of professionalism."
"Customer service is reachable and promised to refund the difference in the order size."
"Can't thank Gavin in customer services enough! We went away on holiday without Skyes raw dog food which she loves and within two days we had a delivery to our holiday cottage."
"Customer service is above and beyond! I used the 24/7 vet which was really beneficial."
Cons:
"I was extremely fair to them and did not complain, but following the rude customer service I asked to cancel my subscription."
"Cancelled my subscription over 4 months ago, through website and phone call, every now and then I get a £54 attempted charge."
"Pleased with the easiness, yes it's not the cheapest, but generally was pleased. My dog has gone off it a little, a bit hesitant in eating it for a while, so I emailed the company (Cassie) to cancel my order and subscription, took numerous emails which fell on deaf ears."
"I have been trying to contact the company for last 2 weeks to place an order earlier and first of all someone would reply just once a week."
Packaging and Delivery
Pros:
"The food comes well packed and frozen, which is good for when we're at work all day."
"Great quality food, fast delivery, easy to use app."
"They charge an awful lot for their food and you'd expect even a tiny amount of customer service, but Bella and Duke totally let me down."
"Bella and Duke are good value for money. I always get an email reminding me of its delivery due date."
Cons:
"The only reason for the 4 star review is the packaging has changed over a few times and I don't feel like it's the best it could be, really awkward to open and keep fresh without spilling."
"The food packaging is not great..some of the cartons were split/damaged but as it is frozen it does not spill out."
"Food quality decent but packaging not fit for purpose. Food arrives in cracked & split packaging."
"Although I was really hopeful about this food and I like everything about the packaging, delivery, etc.... my cats (albeit picky cats) didn't like the food and refused to eat any."