Animed Reviews Summary

Delivery Service

Pros:

• "First order was effortless, prescription uploaded easily and quick refrigerated delivery."
• "Always arrives extremely well packed by refrigerated delivery, and once again very good price."
• "The medication arrived on the day they told me it would all well packaged."
• "Have been ordering from Animed for quite a while now. Ordered Prescription food and laxative for my cat. Never had any problems always been delivered on time."
• "I placed my order on tues evening and I received it thurs (today), which was great as it wasn't due to arrive till tomorrow."
• "Quick delivery."
• "Cheaper than the vet and posted quickly."

Cons:

• "Service very poor. Hasn’t arrived on time, courier weren't provided the delivery details and no one contacted us to say there was a problem."
• "Very confusing website, paid for express delivery, guaranteed by Thursday as I needed all the items in a hurry before going away friday... At no point was I advised the order would be split and some items would arrive Thursday others Friday!"
• "Slow delivery, ordered a bag of dog food on the 22nd July 2021 and chased it a few days later due to not hearing anything."
• "Be careful when ordering with these, on many occasion my orders have taken quite awhile to arrive."
• "The despatch times are terrible, it's not worth paying express delivery."
• "Ordered dog food for a very sick dog and paid for express delivery ie within 48 hours. No notification received, so rang company. Order picked but not despatched."
• "Ordered next day delivery took 4 days to arrive."

Customer Service

Pros:

• "Absolutely love Animed, they provide my insulin and syringes for my dog that is diabetic, they are very kind and explained everything I needed to know, so I didn’t have to worry at all and I don’t."
• "He quickly sorted things out."
• "Please pass on my sincerest thank you to Charlie of your customer service team."
• "I really do appreciate this as nowadays customer service is hard to find but all your team helped me massively and I really do appreciate it."
• "Anytime I've asked a question I get a honest answer with no rubbish, honestly super happy with their work."
• "Charlie made me feel as though she had a genuine care and concern for my dog."
• "These 5 stars are for 1 helpful lady called Helena who is an asset to this company and finally dealt with a problem with my dogs prescription that had gone on for ages."

Cons:

• "Extremely poor service, no care given quick to take your money and not supply the goods."
• "Oh wow. Wish I had read the reviews before placing an order. Utterly useless."
• "When our scheduled order didn't arrive we drove to Diss to collect a bag of dog food. Staff refused to help."
• "Worse than dreadful customer service."
• "Rude on the phone. Unhelpful."
• "The most unhelpful ‘Customer Services’ assistant Jason responded in the most unhelpful and rude way."
• "Utterly disgusting they have switched the phones off so cannot speak to anyone."

Product Availability and Quality

Pros:

• "Supply reliability is good. Whenever there has been a problem with supply it has been where there is zero National supply, ie Animed are not the lone issue."
• "The price is cheaper than amazon or any pet store I've been in and they have an amazing amount of pet supplies!"
• "I've used this company regularly for 3 +years finding dog food and other meds always in stock."
• "Great value for money - 40% cheaper than my vet."
• "The cheapest place to buy our cat's special diet food and very good at what they do."
• "Overall - a great supplier and help to me and my pooch."
• "I've had so many issues with their ordering service and delays with delivery."

Cons:

• "They have now dispatched an order that I do not want."
• "Sent me just yesterday an email saying that 1 of my 2 to products was out of stock."
• "They don't even have one of my prescription items in stock."
• "Clearly this company doesn't care about its level or quality of service, it's customers or whether the animals it's supposed to provide medication for live or die."
• "Check the expiry date on the meds they sell you!!!"
• "Been given 1 year supply of meds for my cat that expires after 6 months."
• "I received five dented tins of dog food. The packaging was insufficient to protect the tins."