Lush Spa Cardiff Reviews Summary

Therapist and Staff Experience

Pros:

• "Bethan was my host and it was amazing, she took me through everything in a friendly and knowledgeable manner."
• "Jay was knowledgeable, extremely kind and all in all amazing at their job."
• "Katy is an exceptional individual whose welcoming and insightful nature left a lasting impression."
• "Jay was a fantastic therapist. They made me feel so at ease and I lost all self consciousness with them."
• "Leah made me very comfortable and her calming voice did half of the job since the beginning."
• "Rachel was so so nice and made me feel at ease :)"
• "Leah was wonderful - kind, nurturing and incredibly good at what she does."

Cons:

• "I find myself being bombarded by nosy staff who are constantly invading my personal space and personal private life."
• "It’s often overcrowded i think they need to get an extension for more space."
• "People take forever to do the tills and i was waiting for ages."
• "However, I must admit that the products are worthwhile even for their abhorrent cost."
• "I find that often the managers are judgmentally staring at me whilst I am browsing in the store."
• "Also constantly harassed by workers bugging you to buy their overpriced products."
• "I really don't like being swarmed by staff as soon as I step foot in the shop asking if I need help."

Spa Treatment and Ambience

Pros:

• "Such a lovely experience in the spa with Rachel and Leah! I had Synaesthesia and my Mum had the Comforter."
• "The selected products were tailored to our skin and smelt/felt amazing."
• "From start to finish I felt relaxed and I didn’t realise how much tension I had carried in my feet."
• "What a brilliant, relaxing experience! My 12-year-old daughter and I came for Validation facials."
• "The themed music, the heated bed, the duvet, the stars on the ceiling, the cocktail at the end…I could go on."
• "Lovely atmosphere in the spa itself and all of the staff from the front door to the actual spa were so welcoming, helpful and just so happy."
• "This spa is like nothing I’ve experienced before! A fully immersive, theatrical experience that awakens all of your senses!"

Cons:

• "This place gives me a headache on account of the harsh smells."
• "The only disappointing Part was while we were waiting to go upstairs two of the staff were effing and blinding (swearing) so that made it a stressful start."
• "Also constantly harassed by workers bugging you to buy their overpriced products."

Customer Service and Aftercare

Pros:

• "Our lush employee Eve was wonderful she helped talk us through all the steps and how each product would help our skin!"
• "Would highly recommend and will return."
• "I highly recommend this treatment, especially if you are feeling stressed or a little lost."
• "The before and aftercare we received was great."
• "Can't wait to come back again for more pampering!"
• "I came out feeling very relaxed and there was even a cuppa tea and biscuits at the end:)"
• "They also provided us with nice refreshing mint water afterwards and recommended some other spa experiences that may be beneficial for our own individual needs!"

Cons:

• "I don't think I've ever felt as comfortable and relaxed as I didn't today! 10/10 treatment and Leah was fantastic!"