"From the moment I rang to make an appointment the staff were incredibly helpful and accommodating."
"The team at Bride To Be treated us so well."
"Carla made me feel like I was her only customer and gave me all the time in the world to help me pick my dress."
"I Was greeted with such a friendly atmosphere and felt very appreciated and not rushed."
"All of the staff were extremely friendly and helpful."
"The staff at Bride to Be were extremely welcoming, attentive and friendly."
"Everyone I have met from the store team so far have been lovely and very efficient."
Cons:
"I left feeling completely overwhelmed, confused and pressured."
"Overall I was very disappointed as I don't like feeling pressured. It also felt a bit pretentious."
"The consultant I saw seemed a bit fed up and towards the end I started to feel rushed and like she just wanted us out."
"Extremely disappointed with how I have been treated when dealing with Bride 2 Be in Reading."
"Luckily all those coming to try on dresses at your shop will now see your response to the below, and hopefully will see how unapologetic and how unprofessional you have responded."
"She wasn't willing to help us locate dresses in my size at all, or even close to my size, despite me making them aware I am a plus size woman."
"We found her extremely rude and unhelpful."
Dress Selection
Pros:
"The shop is lovely and there is lots of choice!"
"Great selection of dresses!"
"The customer service is excellent and the dress selection is absolutely gorgeous."
"Their selection of dresses are amazing!"
"There are plenty of styles to choose from."
"They had a really great selection of dresses."
"Amazing range of dresses and a fab environment to try them all on."
Cons:
"Bridesmaids wise I was surprised as there wasn't as much stock as what was seen online."
"I found the range of dresses very limited and of the 6 I tried, none I liked."
"As a size 22 woman it took me 10 minutes sifting through size 10, 12 and 14 dresses to find no dresses in my size."
"The sample dresses were all covered in heavy make up making it hard to get a good idea of how they would look 'make up free'."
"You also weren't allowed to take photos which is a huge negative for me with my mum not being able to come with me."
"We were initially told they could 'make any dress work' by pinning me in etc, later to only be told that they order certain dresses in certain sizes 'for a reason' and that they couldn't make any dress work."
"Not once did the consultant try to help me eliminate any dresses, I left with 3 dresses I loved, and I feel so confused now."
Shop Atmosphere
Pros:
"The most beautiful bridal shop and wonderful dress shopping experience."
"The shop is stunning, the staff and the manager (Carla in particular) we’re all so friendly and welcoming."
"Although it is an unusual location, when you enter the shop you don't realise you are in the middle of a shopping centre."
"The shop has a lovely calming atmosphere."
"Just walking into this shop felt like walking into a different world - it's a beautiful place with a lovely atmosphere."
"The shop itself is very nicely presented with plenty of space so that even with other appointments going on, I didn't feel overlooked and I felt like I was their focus."
"Beautiful selection of dresses and such excellent service."
Cons:
"That's not 'due to covid' then is it, that's inconsiderate store rules."
"Also, I don't really understand why you're not allowed to take pictures of yourself in the dress."
"When I explained I couldn't do a weekday because both me and my man of honour work for the NHS the man I was talking with sniggered."
"Called by this shop to get idea on prices for bridesmaid dresses and when the woman came to the door she looked at me like as if I was not good enough for their shop!! And clearly didn't show any interest."
"When I told her my budget (which wasn't a small budget) she proceeded to say 'you'll struggle finding any nice dresses with that budget' in which came across as quite mocking/rude to me and my maid of honour."
"Lastly no question was asked about my budget... I was allowed to try on a £3000 dress which I loved, but when I saw the tag was instantly disheartened as this is double my budget."
"Not really how you want to feel on your first ever wedding dress appointment!"