Lula Ann Bridal Reviews Summary

Staff Friendliness and Support

Pros:

• "The staff were helpful, supportive and very informative throughout the whole morning."
• "Every single member of staff I either spoke to beforehand or who was in the shop on the day was so welcoming, friendly and helpful."
• "Loved all the help from everyone in here, especially Keri who helped me with my dress fitting."
• "The team at Lula Ann Bridal are AMAZING!!"
• "Excellent service, special thank you to Alex for not only coming to put my daughter's dress on but to also doing our hairs on the morning."
• "The staff were attentive, and the ambiance was elegant and inviting."
• "All staff are so friendly and so helpful from start to finish!"
• "The girls are super friendly but professional."

Cons:

• "Unfortunately the positives end here as the appointment was dreadful. To begin with I was told I am only allowed to put on dresses size 12 and over."
• "Very disappointing service. Bad mouthing other customers while I was trying on dresses."
• "Went here to find prom dress. Not helpful, nor. Friendly. Pick. And chose who they want to be friendly to."
• "Rude staff who clearly couldn't be bothered to give you the time of day."

Dress Selection and Quality

Pros:

• "With an incredible selection of dresses available and the experience of the staff Amy found the perfect dress complementing her complexion and plus size figure."
• "They have stunning affordable dresses and Tina, who saw to my dress fitting was an absolute star."
• "The selection of dresses they have is so vast and beautiful so I'm sure anyone could find their dream dress."
• "What a beautiful shop. I visited Lula Ann Bridal yesterday and what an amazing experience I had choosing my beautiful dress."
• "Fabulous collection of Ronald Joyce gowns, friendly helpful staff."
• "The shop is beautiful and has hundreds of different dresses."
• "The dresses were absolutely stunning, not just that though, the ladies in the shop were extremely helpful."
• "Beautiful boutique with lovely ladies that make sure your experience is a positive one. Excellent selection of dresses for all styles and range of budgets."

Cons:

• "Unfortunately the bad experience didn't end there as the lady continued with petty comments throughout the appointment."
• "I did see many other dresses in the shop that could I could’ve tried but I did not just purely for the appalling customer service."

Customer Experience and Service

Pros:

• "Rosie was just a superstar calmed my nerves and made all my worries fall straight away!"
• "Keri was amazing with us today! She knew what we wanted from the moment we walked in…Prosecco!"
• "I had the best day at Lula Ann Bridal. Rosie was just amazing!"
• "Lucie was absolutely amazing and made finding my dream dress a magical experience."
• "A truly wonderful, personal experience! Every girl dreams of this day and Lula Ann made it so special for me."
• "The experience I had at Lula Ann’s Bridal Boutique was above and beyond my expectations!"
• "5 star service all of the ladies were so lovely and kind and made me feel right at home."
• "Excellent service from start to finish. Beautifully laid out store with stunning window displays, staff could not be more helpful."

Cons:

• "I was surprised how she felt comfortable asking me if I would buy one of their dresses on the spot after such a service."
• "Not if your not white. THIS IS THE SHOP. THERE IS AN UPSTAIRS WHICH I BELIEVE IS CONNECTED TO YOUR MAIN FRONT DOOR AND SHOP."
• "Such a shame, as our hopes were so high. Disappointed."
• "I had got engaged at the start of September of 2017 and this was the first bridal shop I was ever going too... However what I was greeted with was not the atmosphere and experience I would have liked."