Ann Louise Bridal Reviews Summary

Customer Service

Pros:

• "Absolutely fantastic customer service - flawless."
• "Exceptional service - I always felt really listened to and they were so warm and helpful at all times, and never pressured at all."
• "The customer service has been second to none."
• "Absolutely fantastic experience from the beginning to the end!"
• "The service was excellent, they are a mother and daughter duo who own the store and they are absolutely lovely and know exactly what customer service is about."
• "Cheryll and her team love what they do."
• "Thank you, Cheryll for such a stress free experience! x"

Cons:

• "The service I received was far from professional."
• "Went to the shop. She was very rude and wouldn't let me in to make a booking. Seems very assumptive and potentially adverse to ethnic minorities."

Bridal Dress Selection

Pros:

• "They have a beautiful selection of dresses in a number of sizes and I was able to try on a big selection."
• "All the dresses in the store are absolutely beautiful and I found it extremely easy to find my perfect dress."
• "Great selection of dresses, so flexible and helpful, and perfect location with plenty of on road parking nearby."
• "The shop it beautiful and they have an incredible range of stunning dresses to choice from."
• "The variety of dresses was impressive, catering to diverse tastes, and the quality spoke volumes about the boutique's careful curation."
• "The dress selection is absolutely stunning. They focus on ivory dresses which are all so individual and beautiful."
• "The boutique is kitted with lots of beautiful dresses."

Cons:

• "After trying that dress on and realising it wasn’t for me."

Shop Atmosphere

Pros:

• "The shop is beautiful and the experience you get is so personal."
• "The dresses are gorgeous and the shop is bright and spacious with a lovely changing area."
• "The shop is lovely and felt very comfortable there."
• "Their shop is absolutely beautiful and very spacious - It makes you feel like a princess."
• "The store was set out beautifully!"
• "The store is spotless, smells beautiful, is large and not at all stuffy."
• "Everything about this bouquet was amazing and the layout, the dresses they had available and the store was so clean."

Cons:

• "I wasn’t sure if I was taking up too much of her time to be honest but maybe that’s just me."

Staff and Service

Pros:

• "Cheryll and her mum were so welcoming, warm and made me feel very special."
• "Cheryll makes you feel relaxed and at home."
• "Cheryll was so welcoming and made me feel completely at ease whilst I tried on different styles, and nothing was too much for her."
• "Cheryll was simply the best and I had the best bridal shop experience here."
• "Cheryll is so warm and makes you feel so comfortable, from the start of trying dresses it was a vastly better experience than I had had in other bridal shops."
• "Cheryll is an absolute dream! She’s so warm, calming and welcoming."
• "Cheryll really understands her business and her customers, has infinite patience, and is never pushy."

Cons:

• "My experience left a bitter taste in my mouth."