Polo Lounge Reviews Summary

Door Staff and Security

Pros:

• "Never an issue with bouncers, always nice enough to us!"
• "The kind gentleman bouncer, who was very informative and really polite!"
• "Joe at the door was super friendly and kind before getting us all in and we had a great night."
• "The female bouncer who was on later at night (around 2am) was really helpful and supportive."
• "the bouncer round the back was lovely, did communicate with me and my friend saying she had no idea why and she would’ve let us in"
• "Everytime I’m in this venue I feel safe and have a blast."
• "All the staff are amazing and super helpful."

Cons:

• "Bouncers are complete idiots!!!"
• "Rude bouncers have rejected me and my friends multiple times for being too intoxicated when we had only had a beer each before coming."
• "Incredibly rude and antagonistic door staff, claimed we were too drunk despite us just having come out and therefore stone cold sober."
• "Security team on a power trip rejecting people left, right and centre."
• "The door staff are so condescending and clearly on a power trip."
• "Need to hire new bouncers who can actually treat people with respect."
• "The bouncers are very aggressive and they kicked us out of the place when my friend dislocated her knee and felt on the floor."

Club Atmosphere and Facilities

Pros:

• "Enjoyed dancing here on a Saturday night with good selection of music."
• "The dance floor was absolutely jumping and the tunes were fantastic!"
• "The lounge singer was great and there is a bouncing dance area downstairs."
• "The Riding Room is a great part of the venue for cabaret acts and live singers."
• "The venue is very impressive. I like in particular the big dance floor in the basement because it has PROPER AIRCONDITIONING, something hard to find in Scotland."
• "In the venue itself it’s very nice and spaced out"
• "The whole place is kept spotless clean, spillages cleaned up immediately (mop around you as you dance)."

Cons:

• "don’t let people in that don’t look gay this is quite disrespectful"
• "For a place that promotes itself as a safe space for the lgbtq+ community, I believe the entry policies to be extremely discriminatory"
• "Red Flag! Whites Only. No asians, no black, no multiracial, no middle eastern, etc."
• "The bouncers hold themselves on a high status which unfortunately has led to a bit of a bully culture on many occasions."
• "For a place that prides itself on being 'inclusive', this club is as hostile as a bank robbery."
• "They talk about discrimination and they are the first to discriminate against people because of their nationality and because of our way of dressing."
• "They are homophobic/heterophobic you have to 'look gay' to enter which is discriminatory."

Customer Service and Experience

Pros:

• "Great place!!! So unique place. Great atmosphere and very polite staff."
• "Toilets are kept very clean and are attended."
• "There was such a friendly atmosphere and the staff were all so friendly and quick with serving me and other customers 😊"
• "This club and pub area is excellent. Bar staff very attentive and varied."
• "Bar staff are very friendly and accommodating good 👍 👌 work to them."
• "The atmosphere is brilliant and I love the layout so honestly would recommend."
• "Polo Club in Glasgow is a dazzling oasis of inclusion and celebration."

Cons:

• "Absolutely disgusted, so because I got a bit drunk I lay into my partners lap today and was thrown out out and the bouncer showing me out repeatedly said 'don’t touch me' and 'ew' as I was on my way out!"
• "Same as most reviews, didn’t make it into the venue."
• "You’ll get turned away if you don’t ‘look gay enough’, or if they ‘don’t recognise you’."
• "I am appalled that the staff at The Polo Lounge are allowed to speak to their patrons in such a rude manner with little regard to customer care."
• "The female bouncer ended up saying absolute nonsense like 'the manager doesn't want you in'."
• "The female bouncer wearing her hair in a bun with shaved sides refused to let me and my friends in here and didn't give a reason."
• "I was left thoroughly humiliated/ embarrassed by the door staff at The Polo Lounge having to apologise to my friends by they way they had been treated by the gay community represented by The Polo Lounge staff that night, who SHOULD have known better!"