ISTANBUL RESTAURANT NORMANTON ROAD Reviews Summary

Atmosphere

Pros:

• "The moment we stepped into the restaurant, it was already so lively and full of energy."
• "Atmosphere is amazingly its not all about the fool only they make the occasion special."
• "Superb service and great atmosphere. It feels elegant yet it's not extremely posh."
• "They treated us like family. They played the best music."
• "A positive vibe ,a wonderful calm place, perfect to enjoy your lunch and dinner."
• "We were warmly greeted by staff, and then promptly seated."
• "The ambience is relaxed."
• "This restaurant is very clean and well maintained."

Cons:

• "Place was busy as it was a bank holiday. Needed more staff on really."
• "As excellent as the branch on St Peter's St, but much more room looks great inside complete with lift."
• "This place just hands down needs more staff. It always takes ridiculous amounts of time to get orders taken."
• "The only gripe is the sweet prices. Almost £5 for ice cream is a bit much."
• "tried on 1st Sunday of opening - I've had my own restaurants but this place was what I can only describe as a disorganised circus."
• "terrible service staffs are so rude while taking your orders it happens everytime when i go there but this time i was totally disappointed of every single service there."

Food Quality

Pros:

• "The food was simply amazing, absolutely nothing wrong with it. Tasted amazing, looked amazing."
• "Food was amazing super delicious Juicy tender meat, well presented full of flavour."
• "Food is amazing paid 120£ for 6 people!! With starters, manes, desert, coffee and tea!!"
• "The selection of food is excellent."
• "The food we ordered omg! It was so much and so good for the price."
• "THEE Freshest bread as complimentary starter and food that is very well seasoned, cooked and just ALWAYS taste great!"
• "first attempt, perfect experience! Food is delicious."
• "The only reason why i didnt rate a 5 is because of the staff esp ladies serving !!they look so much in a rush and some will actually be running instead of walking."

Cons:

• "As for the food mediocre at best, me and a friend found the chicken pretty tough and not really cooked to how it should be for a Turkish restaurant."
• "Food was expensive in my opinion, and was reasonably tasty, could do better for the price really."
• "The biggest fault was there was too much to eat but they gave us boxes to take away what was left."
• "The food was very good, if a bit repetitive. Very little variation."
• "Food was very under par my mix kebab the chicken was hard and dry and the rice looked under cooked."
• "The food so to speak is not what we expected! I ordered the jumbo platter which had plenty on in terms of meats selection! The chicken cubes were burnt as were the ribs!."
• "Really disappointing food. Finally decided to give this place a try and what a mistake it was. Starters were clearly old as the Homous had changed colour and had crusting on the sides."
• "Food is good but prices are way too high With this kind off prices you expect really good service which is not the case."

Service

Pros:

• "All the staff were very accommodating and so kind. A special shoutout to Nawa."
• "Service is absolutely fantastic. Look after your needs."
• "The manager was really nice and he made the whole experience fun."
• "The staff was very welcoming, smiling, kind and very efficient."
• "They played the best music. Ahmad was the best server."
• "We loved every bit of our dinner date and we cannot wait to come back for more delicious food!"
• "Very polite n gentle service! Love the after meal tea best!"
• "Thank you Noah (manager) for making the whole experience amazing!"

Cons:

• "Place was busy as it was a bank holiday. Needed more staff on really. Food came quickly but extra drinks were forgotten about."
• "The service was quick and efficient. The only negative points are that the restaurant floor is slippery."
• "As soon as we walked in we were greeted with smiles from the manager, we soon learned, is called Noah."
• "Service was good. However, way too many times approached by waiting staff and asked the same questions."
• "The staff are always visibly stressed and rushed off their feet."
• "We waited for a bill, after asking for it twice. Then went and paid."
• "AVOID. Went here with my wife for Valentine’s Day. Place was not very busy when we went so I’m not sure what went wrong but I have food poisoning after coming here."
• "I ordered food to take out today. I asked if mix grill for 2 coming with hummus. Came back home and no hummus at all."