Afrikana Reviews Summary

Service and Staff Friendliness

Pros:

• "A great reception from the waitress who was really helpful."
• "Called the restaurant as originally had issues ordering through the website. Friendly staff helped us out."
• "Comfortable sitting. Nice and welcoming staff. Would definitely recommend it."
• "Thank you so much to the host and the chef. Highly recommended 🤤"
• "The place is nice and cosy with friendly staff, feels a great place for a group."
• "Fantastic food, spiced just right. Friendly staff and great service."
• "The customer service and staff were very friendly and polite."
• "Staff are friendly and there is a good atmosphere here."

Cons:

• "One chicken breast was undercooked. Absolutely disgusting, both meals binned! Called the restaurant, said they would call back... rubbish!"
• "I feel like if the cooks can cook the chicken right it's a lovely place to eat, but with our mixed experience it seems a bit hit and miss."
• "We called twice, once about the lateness and then about the quality. First time we called they were pleasant, then the second time we talked to the manager who was so down right rude."
• "The meal was dry, bland and undercooked. I did mention my dissatisfaction to the waitress but was given a clueless response. She did not even apologise."
• "They really looked after us. The place itself is amazing. Well decorated and keeps to the theme of Africa especially well. When it comes to the food, we were in heaven. It came out quick and hot. The best thing in the menu though is the goat curry. It melts in your mouth with great flavours. Service was excellent from all staff. Thank you all at Afrikana. Looking forward to coming again."
• "The order arrived 30 minutes late, the order was missing the correct number of lamb chops, the falafel 'wrap' was just falafel and no other filling."
• "The service was a bit slow but they explained that 2 of the waiting staff had called in sick. Food was amazing."
• "One of the most horrible customer service I’ve ever experienced. Waited for the food for an hour and asked for a refund. But the manager’s attitude is really unprofessional and insisted not to refund and threatened to call the police."

Food Quality and Taste

Pros:

• "The smells of fresh spices from the kitchen convinced us to go with the chefs specials and we weren't disappointed."
• "Ordered a takeaway from here, the food was delicious, some amazing flavours and really good portion sizes."
• "Absolutely, in love with jollof rice. Tried them for the first time ever, and the spice level was above expectations and rice so flavorful."
• "I cannot believe how good their mutton tasted. Truly authentic taste; I can't recall the last time I experienced this despite thousands of mutton dishes eaten over 50 years."
• "My spicy chicken wrap was nice and filling, also tasted great."
• "Food is top notch. Had the mutton curry and the jambalaya and you could taste the freshness."
• "The food was delicious and a bit different to most other restaurants in Derby. Very tasty, good portion sizes and not overly expensive."
• "The food was amazing! Unfortunately, the service really let this place down."

Cons:

• "There's nothing African about this restaurant. First time ordering from here, spending over £60 to receive burnt and salty below average food is shocking."
• "My wife's chicken burger tasted okay, but was a little rubbery.. a couple behind us had to send there's back as it was not cooked properly."
• "The sauce was foul, different to normal the chicken was like eating jelly. One chicken breast was undercooked."
• "The food arrived very fast and was pipping hot just how it should be. The sauces they have available are amazing also the Jerk sauce was my favourite with the spicy mayo."
• "The food and service we received tonight was brilliant. My oversized burger was very delicious, beef could be a bit less cooked for my liking but still full of flavour!"
• "The meal was dry, bland and undercooked. The sauces tasted out of date and the mocktails I ordered felt like a 3-year-old had put together."
• "The food was good! Service was very slow and the mocktails we're very expensive. £6/£8 for a soft drink is a lot! Not authentic African food but tasty nonetheless."
• "Ordered food and given 755 arrival time. Phoned at 830 - 'it's on its way'. Phoned again at 9pm - he's on your street now.' Driver rang at 915 'where is your house.' Food arrived at 930 - cold and mushy."