Cartalia UK Reviews Summary

Customer Service

Pros:

• "Your whole service from start to finish has been complete perfection and I will recommend you to all our friends and family."
• "The Cartalia team are very friendly and made my ideas come to life on one page!"
• "Cartalia Team was so helpful in the whole process."
• "Such a great experience working with them, ordered our save the dates and they turned out wonderful!"
• "Betty and the team at Cartalia were absolutely fantastic from day one."
• "Isabella and Domenica were very accommodating with us adapting one of their stock styles and despite the slightly bespoke nature of our order, they worked to our tight timeline."
• "Communication was always prompt and all concerns addressed in a timely manner."

Cons:

• "Unfortunately we were let down and are disappointed."
• "However, we did not have a good experience overall. We had invitations in two different languages and it took the team longer than expected to finalise the grammar."
• "There was an issue with delivery and we didn't get the cards before the wedding date."
• "We were a bit worried when on 17-3-2021 we had still heard nothing so asked for an update on our order only to be told that the order had been overlooked."
• "Not a good experience overall and unnecessary stress when a bit of better communication and organisation could have prevented this."
• "For these reasons, we would not recommend this company."
• "It was not possible to order a few more invitations on the top of original order to keep the production costs down."

Quality and Design

Pros:

• "They are stunning and know my friends & family are going to love them just as much!"
• "They are perfect, exactly what we wanted and finished to an outstanding quality!"
• "The quality is amazing and the design is stunning."
• "These are absolutely beautiful and exceeded my expectations!"
• "The quality and finish is beautiful and the team were really helpful when suggesting ideas."
• "Absolutely love the final product."
• "They are absolutely stunning, the quality is incredible and I literally couldn’t have wished for better invitations."

Cons:

• "The order eventually arrived on 2-4-2021 with some faulty envelopes and some missing rsvp return envelopes."
• "The sticking parts on envelopes were missing, therefore we had to wait for new envelopes to come and could not send the invitations on time."
• "Our English invitations came with the another language band so we had to adjust it ourselves manually."

Delivery and Responsiveness

Pros:

• "The shipping was super fast. I got my order on 2 days (international)."
• "We received the invitations very quickly (which were packaged very well)."
• "We got the invites 5-6 working days earlier than expected."
• "They also arrived way earlier than anticipated and the entire process only took a few weeks!"
• "After the final approval, she worked on the project and I got my order within the 10 working days that she previously told me."
• "We even received the invites 3 weeks early!"
• "Thank you so much, I'm so excited to order my wedding day stationary now! Xxx"

Cons:

• "The order was placed on 11-2-2021 and took until 22-2-2022 for it to be confirmed, stating 10 - 15 days for production and 3-4 days for delivery."
• "They did say that the order would be rushed through production in 5 days, so they should have been dispatched on 26-3-2021 but in fact were dispatched on 29-3-2021."
• "Happy with the service we then placed the order and paid for the wedding invites and it all became a farce."