TrustFord Edgware Ford Store & Transit Centre Reviews Summary

Customer Service

Pros:

• "The customer service I received from Ray was exceptional and I would have no hesitation in recommending him."
• "Great customer service from Richard at Trustford Edgware."
• "Brought an approved used ex demo Kuga from Dipesh in used car sales, from the start to finish his care and customer service was spot on."
• "Marcus Lyons in service is an excellent representative of how to deal with customers."
• "Pat helped me choose an awesome Ford Kuga which satisfied all my needs."
• "Ray was excellent - helpful, knowledgeable & reliable."
• "Mikey answered the phone, answered my questions, made a few suggestions. He was very helpful."

Cons:

• "The person at the counter showed no empathy or give a proper apology."
• "Will never ever go there again."
• "Very poor customers service and very poor management."
• "Don't trust persons in this branch."
• "Also customer services is a nightmare they don’t call you back to give you updates."
• "It was really bad customer service, and I was waiting on the phone for almost 14 minutes."
• "Unbelievably difficult to get any phone help from this branch of Ford."

Sales Experience

Pros:

• "Richard Stewart was our salesman and he went above and beyond to source my car and have it ready for the planned pick up day."
• "I have had the benefit of great service with Trust Ford Edgware for at least 7 years now."
• "Dipesh Jethwa was our salesman what can I say about him. He went above and beyond to source my car and have it ready for the planned pick up day."
• "We have bought two cars from Trustford Edgeware now, both times with Dipesh Jethwa and he has been outstanding both times."
• "The sales assistant allocated to the purchase of my car was very informative and person-centered."
• "The sales assistant is talented in what they do and it shows in their mannerisms and performance, very good."
• "Vincent is such a nice guy, a pleasure to deal with & an exceptional sales person, with good product knowledge."

Cons:

• "Terrible service source told my vehicle is going to be there on the 15th of March and for it not to be turning up to me they assigned a vehicle to me but then I had family issues so I never got back for one day and they sold my car to somebody else."
• "The most rubbish dealer I have ever experience in my life, kept my car for 3 days and the calls me To collect my car."
• "I would whole heartedly recommend avoiding this garage and this company as if anything does go wrong, they will do their utmost to push charges on you and it will be nothing but pain."
• "Honestly the worst dealership ever, and the dealer was dealing with me Mr Don I would recommend everyone to stay away from this guy."
• "I am deeply disappointed by the unprofessionalism of the sales staff and request a thorough investigation into this matter."
• "Horrible experience. The car salesman Vincent tried to mislead about two things about the car."
• "To top it off before we could leave the manager insisted on coming out to make a last ditch attempt to sell a faulty car with a line of b******."

Vehicle Service and Maintenance

Pros:

• "I bought a used Kuga from TrustFord Edgware a week ago. I'm Really Happy with the car."
• "This is the first main dealer I have been to from any brand in the last 20 years that have been good to deal with."
• "Very Smooth handover, Don O’Shea did a wonderful job as usual."
• "The service center is worth considering before making the purchase."
• "SERVICE DEPARTMENT IS EXCELLENT."
• "Good explanation of work, waited for work to be done which was done in the time specified and also had the vehicle washed."
• "Our experience at Ford Colindale was fantastic."

Cons:

• "After repair car has got more problems as before."
• "They did not diagnose for what I asked them too."
• "Purchased a Ford Kuga back in August last year... it began chuffing and smoking from the engine."
• "Took my car in for a service and was returned it not starting."
• "Engine malfunction lights turn on and the vehicle cuts out, On the motorway doing 70mph with a lorry behind us!!"
• "I bring here my Van for recall, after I collect it there was lots of warning on dashboard which is not there before I leave the Van to the ford service center!!"
• "They didn’t investigate the issues and the car and it was was returned to me without being washed or cleaned."