Glotech Reviews Summary

Customer Service

Pros:

• "Glotech have given us excellent service over the years - they are very quick to give the best after care service and promptly."
• "The lady there was very helpful. She arranged my delivery for this morning and it arrived first thing."
• "Chris, Ann and the whole team were amazing from our first meeting."
• "Really impressed by the friendly and knowledgeable service."
• "The communication with both of them has been brilliant and it is clear they are both very passionate & very good at their jobs."
• "Customer service guys were helpful and well informed about the appliances I was looking for."
• "A lady called Sophie apologised on the team behalf and promised to contact me again to let me know what had happened."

Cons:

• "appointment booked, but contractor never attended, called company at the end of the day and they were unaware the contractor hadn't attended."
• "Awful customer service, I would never use them again."
• "In short, if anyone of you is looking for a decent repair company, Glotech is not the one!"
• "The worst Appliance company I have EVER used."
• "Very disappointed. I will not be using this company to get an appliance repaired again."
• "This business show no urgency or care for their customers."
• "Good luck to people who are hoping the incompetent Glotech will contact you!"

Engineer and Repair Service

Pros:

• "Another engineer arrived 8 days later, new parts installed and job done."
• "Great service. Easy to book, Engineer text 20 mins before arrival and brought the part with him."
• "The engineer (Andy) was very knowledgeable and identified the issue quickly; he was a polite friendly chap and helpful."
• "Chris M was our engineer and he arrived promptly after a phone call to let us know he was on the way. He was friendly and professional."
• "Very efficient and quick telephone booking service,👍Engineer visited on time very knowledgeable and fixed our dishwasher."
• "Engineer arrived on time, after a courtesy phone call to say he was on the way. Found the problem quickly and repaired."
• "Experienced engineer arrived the day after my fault was reported on my washing machine."

Cons:

• "Sent an engineer round even though we cancelled the call out more than 12 hours in advance."
• "At 5.15 I called them to be told, after much time on hold, that i was last on the engineers list and might get to me at 8."
• "Visit1 was cancelled because they only had one of the two hinges required for the job."
• "Yet he asked for what they call themselves in their email (repair cost) and he took £90 without fixing it or doing anything."
• "Visit 4 did not turn up."
• "Terrible service from this company... Parts apparently then ordered the next day for repair to a cooker only for them to return 3 weeks later to tell me that nothing had been ordered."
• "Took a day off to get the washing machine. Their muppet engineer decided to pull out on a last minute!"

Delivery and Product Quality

Pros:

• "The product was delivered in good condition and on time."
• "I purchased a Bosch Standard Cooker Hood, in White, Model: DHU632PGB. It was very competitively priced at £87.95, compared with over £110 at another well known retailer!"
• "Even better the Bosch condensing dryer came unpacked and pristine, the old one taken away for a reasonable £11 and got it working straight away."
• "The price I paid for the dryer was the cheapest anywhere on the web and I'm really happy with my purchase."
• "The hood was delivered on time, packed securely, and arrived in perfect condition."
• "I placed the order on Saturday and received the hob on Tuesday - great delivery service and good communication along the way."
• "The item was delivered within the specified time."

Cons:

• "The delivery time was a little longer than stated but there was a bank holiday in the middle of it."
• "The item is clearly defective as the metal buckles as soon as it’s touched."
• "On delivery the packaging was in an appalling state, outer boxing was open at all ends and looked to be water damaged."
• "However, they use a poor delivery courier called 2md ltd who failed to turn up two times on the scheduled delivery date."
• "Item got misplaced in transit and was delivered two days later after I had booked time off from work to take delivery on day one."
• "The delivery company they use as not very good as they only provide a delivery timeslot the morning of the delivery (after I have left for work)."
• "New appliance installation still not done, it’s been over 2 weeks."

Pricing and Value

Pros:

• "Price-wise Glotech, offer their appliances at much more reasonable rates than other retailers."
• "Amy & Leon helped us massively with our kitchen when our original quote at another local company came back a lot higher than expected!"
• "We bought some Neff appliances from Glotech and were given a very good discount by a chap over the phone."
• "And the sales rep, given the size of the order was willing and able to negotiate a price which we were very happy with."
• "The tumble dryer that we bought was at the best price I could find online."
• "All in all very quick, helpful and reasonable price for call out and parts."
• "I highly recommend Glotech Ltd."

Cons:

• "I booked a repair on washing machine but part was too expensive so call out charge £67 BUT VAT was added to that so total £81 this is not made clear on page."
• "They charged me £114 for telling what the problem was!?"
• "Your representative came up with £700 so ended up doing nothing and it cost £80 to do it."
• "Do yourself a favour and use someone mainstream even if it costs a bit more."
• "I bought a white Bosch kettle from Glotech. It's described as white but I would call it cream. It tends to boil for about 10 seconds too long before switching itself off."
• "No one with any authority will speak to me."
• "Bought an item from them which my builders didn't use but had removed the packaging. Called to see if I could return it and was told I'd be refunded if I delivered it to their store."