Tim Hortons Reviews Summary

Customer Service

Pros:

• "Went to The drive thru and got amazing customer service by one of the workers named Sully."
• "I really enjoyed my visit, and the lady with the red hair has excellent customer service."
• "The staff here are so kind and welcoming, and each drink I have had has never let me down."
• "Today was a wonderful visit, I must mention Sarah she was a wonderful staff member."
• "The service was fast, very spacious and clean seating area. Friendly staff too."
• "The staff are incredible, especially one lovely woman. She’s extremely friendly every time and very attentive."
• "The staff are friendly and always make sure you are happy and comfortable."
• "It's my first time there. Took the kids out and they loved it. It was a nice an orderly setting."

Cons:

• "The staff are almost over the top with kindness and courtesy, nice to see and bring a lot of class to the place."
• "Had to call manager to get the lady to redo my food as she was using her bare hands making up my food with no gloves."
• "There's something for everyone as they have a great plant based range as well as non plant based foods."
• "My first time at Tim Hortons. Building was new, spacious and clean. Service was fast due to being empty."
• "When food arrived it was barely warm so sent it back and asked for it to be replaced."
• "The food was delicious and affordable, im a little obsessed with the French vanilla latte, the service was quick."
• "The staff behind counter were mainly wearing face masks as chin straps."
• "Absolutely disgusting and appalling service. For anyone that wants to go here don't bother."

Food Quality

Pros:

• "The food is truly hideous, it's on a par with a rustler's burger. Actually, sausage is much worse than a rustler's burger."
• "Went there after work at around 9 pm. Had a burger with waffle chips and a coffee which came to £9 The worst food I have ever eaten."
• "The food here is absolutely banging! The staff are hard working, friendly and very nice."
• "The first time visiting a had an 'ok' experience, gave it another chance a few weeks later after their grand opening."
• "The food was delicious and affordable, im a little obsessed with the French vanilla latte, the service was quick."
• "The food was delicious and affordable, im a little obsessed with the French vanilla latte, the service was quick."
• "The food when they get it right is nice! But I’ve been twice and both times thete order has been wrong."
• "After eating in Tim Hortons many times in Canada, we were looking forward to our first visit to the new one at Bentley Bridge."

Cons:

• "Had a classic burger meal and maple donut, the food is honestly dry and awful and the donuts come cold."
• "Absolutely awful i would give it 0 stars if i could, burger was cold dried out and on a stale bun."
• "The food is shockingly bad here, burgers are on par to a cheap frozen microwavable one."
• "This is terrible all round. Won’t be coming back here in a hurry, if ever!"
• "The food here is quite good, and I love the Timbits. The food and coffee is on par with the branches in Canada."
• "First experience (drive thru) was so-so. Ordered white hot chocolate they said they didn't have it."
• "Awful drive through experience! Lattice fries were cold.. the order was messed up before we even left the window."
• "The food was delicious and affordable, im a little obsessed with the French vanilla latte, the service was quick."

Atmosphere and Cleanliness

Pros:

• "Great location for Tim Hortons, with plenty of free car parking. Lovely clean looking restaurant."
• "This is our first time visiting this restaurant. We orders using self-service and the staff were very helpful and friendly."
• "The ambience is warm and welcoming, with the familiar decor that makes you feel at home."
• "It was plesent atmosphere and a nice cup of coffee and some comfy and cosy chairs to relax in."
• "Great place, good food and choice,but the till service is rubbish, sometimes having to nearly 10mins to get severed."
• "Lovely staff I'm not a fan of the fast food but yesterday my kids wanted to go out and o couldn't say no."
• "Tidy restaurant and well decorated. Quick service but food was disappointing."
• "Very slow service and dry food. Quite expensive compared to other fast food chains."

Cons:

• "This place has gone downhill. Went in after work for a cup of tea. I was told they have no tea and they have been out of tea for 3 weeks !"
• "Ordered through uber eats. Food quality was horrendous! I'm not being dramatic when I say you'd get better quality in a rustlers burger."
• "My first time at Tim Hortons. Building was new, spacious and clean. Service was fast due to being empty."
• "Very slow service,seem to have loads of staff yet customers are left waiting for their orders."
• "Very slow service and dry food. Quite expensive compared to other fast food chains."
• "Went here to try their breakfast for the first time. Nowhere near as nice as McDonald's breakfast."
• "Funny thing is it tasted just like a large double Big Mac meal with fries and coke."
• "Went on the first day with anticipation for breakfast and were very disappointed at the very poor quality of food which we rejected as cold and undercooked."