Tim Hortons Reviews Summary

Drink Quality

Pros:

• "One of the best hot chocolates I have tasted."
• "Personally I always get the French vanilla latte hot or cold depends on my mood, hot chocolate is the best from here."
• "My black Americano was excellent - as good as any Starbucks or Costa."
• "I wanted nothing more than to give 5 stars. The coffee was great, just like Toronto."
• "From a Canadian the donuts and drinks have great flavor. The coffees are not watered downed which is awesome."
• "The coffee is as expected but the service in-store is atrocious and slow with staff hanging about not really doing anything."
• "The French vanilla latte is really good and worth the word."
• "Good coffee and some great sweet and savory food options."

Cons:

• "Sorry Tim. But your breakfast sausage egg muffin doesn't compete with a McD one."
• "Awful customer service. Overcooked hash browns: showed staff and she took them to the back, and brought back the same ones saying 'they’re always like this'."
• "French vanilla latte is overrated, apparently it’s popular but it’s proper sweet to the point you can’t even finish it."
• "The French vanilla latte is too sweet! Its still supposed to taste like coffee."
• "I tried the hot dog as The chicken products and hot dog is halal, it was ok nothing special, the baked fries proper soggy."
• "The queue is always long for the drive-thru, however they seem to have a good fast service. Would say waiting time for drive-thru would be about 5 - 10 mins max."
• "Really weak coffee, really diluted. Jam donuts use a cheap syrup substitute instead of real jam."
• "The French vanilla latte is really good and worth the word. The seating area is really big and plenty of spots to choose from."

Service Quality

Pros:

• "Staff were very friendly and efficient."
• "Very clean and tidy throughout including the toilet facilities."
• "The service at Tim Hortons Manchester was excellent. The staff was friendly and attentive."
• "Always love getting pre-work breakfast here, really good value for money and the veggie breakfast wrap is great."
• "The staff are very polite and friendly. They never hesitate to help."
• "Staff was good, unfortunately shame how the system is organised."
• "Very friendly and welcoming, better than any other Tim Horton's, it's a nice and cosy place to come and have a chill."
• "The staff are always friendly and well presented, there is a vast seating area and the food is incredible."

Cons:

• "This has happened too many times, I ask (and pay) for a large latte and there’s a intermittent consistency of them giving a medium drink."
• "The person got my order wrong they changed the donut into a cinnamon donut when it was meant to be a caramel donut."
• "Attempted to order viva the smart screens but after several failed attempts I had to go to the till point. The staff were rude."
• "Staff called Marta, extremely rude it’s been 3 occasions she has spoken to myself and my friends with such tones."
• "There's ALWAYS something they don't have like oar milk or cream or something else."
• "This Tim Hortons never seems to have a staple of Tim Horton's - Chipotle sauce for the burgers and breakfast wraps."
• "Ordered a vegan wrap. Labelled vegan when I received it. Bit into it and it was real chicken."
• "Very disappointed with tim hortons."

Food Quality

Pros:

• "The burger was good and so were the fries with a garlic aioli dip."
• "In our bellies went; Tims Crispy Chicken Sandwich - The Chicken was nice and the condiments complemented the chicken."
• "Food was alright in taste, bit bland but have had worse elsewhere."
• "The food and coffee were quite average but very spacious and comfortable seating."
• "The food presented was not as good as the last visit. Watery milkshake, over cooked chicken."
• "Had business meeting with associates, 6 people in total. Was a bit noisy as you would expect in a large venue but we’re able to still have a reasonable conversation about the subject."
• "Pretty decent and very cheep as far as fastfood restaurants go ."
• "The coffee food and brand are great."

Cons:

• "The food is not that great though."
• "Food was alright in taste, bit bland but have had worse elsewhere, service was INCREDIBLY slow."
• "Food is a big let down i must say, same with drinks to be honest."
• "However, they had run out of Hash Browns so I only got a Chicken Burger. The Chicken Fillet inside was Ridiculous!"
• "I have visited Tim Hortons on Bury New Road twice in last 5 days, and this place smells bery old burned oil."
• "Food below average at this Tim Hortons and the staff i think either hate their job or suffer from learning difficulties as they messed up my order 3 times."
• "Food and Coffee is really nice, its really well priced and the staff are friendly. Do be prepared for a wait though, service is slow even when its quite."
• "Service is painfully slow with most often one person at the order point taking orders."

Ambiance and Cleanliness

Pros:

• "The restaurant itself feels 'grown up' and relaxing, whilst maintaining a family vibe."
• "Lovely, light, spacious and clean seating areas too."
• "The shop seemed really clean and spacious which was nice to see."
• "Great place to meet friends for coffee or a cheap quick lunch."
• "Very nice breakfast I got the vegan sausage egg muffin with hash brown and a regular latte for £2.49."
• "Great place to pop into off main road with parking and even a drive through option."
• "As always a great service. I waited in the drive-thru queue for around 5 minutes."
• "Lovely place for breakfast with nice comfy seats and plenty of light coming in through floor to ceiling windows."

Cons:

• "The toilets were disgusting (staff claimed they were in use but they were actually locked)."
• "Nice seating area but the waiting area is very crowded and poorly laid out."
• "Awful customer service. Overcooked hash browns: showed staff and she took them to the back, and brought back the same ones saying 'they’re always like this'."
• "I visited manchester for a week and this place happened to be near my staying, it was my favorite spot in the mornings as they serve delicious hot drinks and breakfasts plus the staff there are welcoming."
• "Good coffee and some great sweet and savory food options."
• "Food place location everything is nice. But what put me off is staff, very slow, orders were going wrong to customers, long queues out and inside."
• "The food presented was not as good as the last visit. Watery milkshake, over cooked chicken."
• "Service is painfully slow with most often one person at the order point taking orders."